---
title: "Bright Horizons Ely Day Nursery and Preschool"
description: "Bright Horizons Ely Day Nursery and Preschool, a nursery in Ely — Rated Good by Ofsted. See opening hours, fees, photos and contact details on Nursery Advice."
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              "reviewBody": "If you’re looking for a safe place to send your kids….this place is NOT it.\n\nOver the last 6 months I felt anxious leaving my child in their care.\n\nAt pick up time they would come home with deep scratches which have scared their face and arms, constant bruises on their back, bite marks, and large bumps to the back of the head.\n\nAll caused by ONE other child.\n\nAccording the manager, this is apparently normal behaviour and brushed off.\n\nIn the end, they stopped logging incidents and telling us about them. We would only find out by seeing teeth marks or bruises on their body when we picked them up.\n\nThere were multiple complaints raised by myself and other parents encountering the same issue, but nothing has ever been done to keep the kids safe.\n\nSadly after so many years and good friendships, I decided to remove my child from their ‘care’ for the sake of their wellbeing and safety.\n\nJust so the reader of this review is aware, the same problematic child is still there, so if you do decide to place your kid here, I wish you the best of luck, you may need it.\n\nI would not be able to recommend Bright Horizon Ely at all, as children’s safety should come first and that is not the case for the management of this nursery.",
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              "reviewBody": "I strongly recommend you sit down with someone here and go through all the paper work carefully with someone who actually knows what they’re talking about.\nThe information we received seemed absolutely perfect with our hours on top of government funding -\nHowever what we thought we were getting and what we got was poles apart.\nOur child attends for six hours a day but we’re charged for twelve hours because of the companies set up times of Am and Pm sessions.\nIf you fall into both Am and Pm sessions with your times you will be charged the maximum of these sessions regardlessly.\nWe was not given accurate financial informal initially, we were then told (after being invoiced) that they can only claim a certain amount of our child’s government funding per week (so what’s the point in having it?) another grey area.\nOn top of this the first invoice we were charged for weeks and weeks prior to my child even attending the nursery.\nOh, and double billed a month!\n1st invoice!! Great start.\n\nI’m pleased we never signed the banking paper work with the child (under 18) admin worker here who tried to get us to sign as we discussed everything upon reading another review here I just read about a lady struggling to be credited back £100.\n\nHow this place helps working families I’ll never know - it’s extortion.\nMoney well spent but the business plans crafty.\n\nThis is just an honest review from our experience, we simply would have appreciated the correct information first time round is all, from experienced staff.\n\nShame, our child loves it and is blossoming ever so well - hats off to the staff ‘surrounding the children’\nCredit where credits due, again being honest.",
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              "reviewBody": "My son attended Bright Horizons from 7 months old up until he started school. The staff are wonderful and really helped to nurture him not only emotionally but also in his development as he grew from a baby to pre-schooler, and prepared him for big school. They were also very reassuring to me as a first time mum leaving my little baby in their care, nothing was too much trouble. I'd highly recommend Bright Horizons!",
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4.  Bright Horizons Ely Day Nursery and Preschool

# Bright Horizons Ely Day Nursery and Preschool

Compare Contact Nursery 

Ofsted: Good

(Jul 2024) 

· 3.3 (12 parent reviews)  · 5 St Thomas Place, Cambridgeshire Business Park, Ely, CB7 4EX · Cambridgeshire 

Number of places

120 places

Age range

0–4 yrs

Last inspected

Jul 2024

Local authority

Cambridgeshire

About 

-   About 
-   Pricing 
-   Ofsted 
-   Inclusion 
-   Reviews 
-   FAQ 

-   [About](#about)
-   [Pricing](#pricing)
-   [Ofsted](#ofsted)
-   [Inclusion](#inclusion)
-   [Reviews](#reviews)
-   [FAQ](#faq)

Email Nursery

## About this day nursery

Bright Horizons operates a network of approximately 300 nurseries and preschools across the UK, offering comprehensive childcare solutions for families. Their approach, known as 'The Nurture Approach', focuses on fostering the holistic development of each child by integrating learning with emotional wellbeing.

They aim to provide a stimulating and supportive environment where children can thrive, making the transition from home to nursery as smooth as possible. Essential to this is their settling-in process, which is non-chargeable and allows families up to six weeks before their start date to familiarise themselves with the nursery and build trust with their child's 'Key Person'.

This 'Key Person' system is central to creating a sense of emotional safety, helping children feel known, safe, and loved. The nursery strongly encourages parents to be involved during these initial visits, gradually increasing the child's time spent independently at the nursery.

They understand that every child's settling-in journey is unique, adapting to individual needs and preferences. The nursery prioritises understanding each child's routines, likes, and dislikes to ensure a personalised and comforting experience from the outset, believing that strong attachments are vital for a child's overall wellbeing and development.

Our ethos

Bright Horizons uses 'The Nurture Approach' to promote children's holistic development by blending learning with emotional wellbeing. They prioritise a 'Key Person' system to build emotional safety and strong attachments, personalising the settling-in process to each child's unique needs and routines to ensure they feel known, safe, and loved.

What it's like

Staff take time to get to know children and families through thorough inductions, closely following care routines from home to support smooth transitions and planned learning based on individual needs. Staff form strong, kind, and loving bonds with children, who in turn feel safe and content. Children are beginning to understand rules and boundaries, make positive friendships, and engage in plentiful sensory play experiences that promote creativity and curiosity.

The Nurture Approach Holistic Development Settling-in Sessions 

## Pricing & funding

Pricing on request 

This nursery doesn't publish its fees online. Contact them directly for an up-to-date price list and availability.

[Request pricing →](https://www.brighthorizons.co.uk/statutory-information/tax-strategy)

## Key facts

Opening hours

Monday to Friday, 7:30am until 6:30pm

Term time / All Year

All Year

### Official Ofsted Report

Independent inspection of Bright Horizons Ely Day Nursery and Preschool

Inspection date

Jul 2024

Inspection no.

10358347

Safeguarding arrangements are effective

[Download full report (PDF)](https://files.ofsted.gov.uk/v1/file/50255738)[View on Ofsted.gov.uk](https://reports.ofsted.gov.uk/provider/16/EY491997)

Visit or enquire

### Book a show-around

Most settings reply within 48 hours.

Schedule a VisitContact NurseryJoin Waitlist

Get in touch

### Contact

Reveal phone number 

Contact Nursery [

Visit website ](https://www.brighthorizons.co.uk)

5 St Thomas Place, Cambridgeshire Business Park, Ely, CB7 4EX 

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Ofsted Inspection

## Ofsted rating for Bright Horizons Ely Day Nursery and Preschool

Last inspected 29 July 2024

Safeguarding effective 

Overall effectiveness 

Good 

Quality of education 

Good 

Behaviour and attitudes 

Good 

Personal development 

Good 

Leadership and management 

Good 

What it's like to attend

Staff take time to get to know children and families through thorough inductions, closely following care routines from home to support smooth transitions and planned learning based on individual needs. Staff form strong, kind, and loving bonds with children, who in turn feel safe and content. Children are beginning to understand rules and boundaries, make positive friendships, and engage in plentiful sensory play experiences that promote creativity and curiosity.

Inspector highlights

-   Staff know children well and plan activities considering their interests and developmental needs. 
-   Staff regularly assess children's learning and provide additional support when needed, working with parents and other agencies. 
-   Stories and singing promote children's communication and language skills, while staff support counting and problem-solving in daily activities. 
-   Effective systems ensure children's health needs are met, including sun protection and hydration. 
-   Effective partnerships with parents are in place, with constant communication and support for children's development and home learning. 

Areas to develop

-   1 support staff to help children understand expectations and recognise that their behaviour has an impact on themselves and others. 

Inspection #10358347 · Source: Ofsted [View full Ofsted report](https://files.ofsted.gov.uk/v1/file/50255738)

Inclusion & environment

## How they support every child

SEND provision

Staff are quick to recognise where children may need additional support in their learning. They work closely with parents and seek the support and guidance they need from other agencies to help them make progress and close any gaps in attainment.

Outdoor space

In hot weather staff ensure suncream is applied twenty minutes before going outside and that ultraviolet levels are safe. Children ask if the sun is too hot to play in the garden and staff explain what the colours on the chart mean and which colour is safe to play outside.

## Parent Reviews of Bright Horizons Ely Day Nursery and Preschool

3.3 

(12) 

![](https://lh3.googleusercontent.com/a-/ALV-UjWsnW152IPdNxfYjMPeM-P7tYCYucOHrCphJIGDS3PsYKCGqdw=s128-c0x00000000-cc-rp-mo)

Irina PANŢIRU

a year ago

If you’re looking for a safe place to send your kids….this place is NOT it. Over the last 6 months I felt anxious leaving my child in their care. At pick up time they would come home with deep scratches which have scared their face and arms, constant bruises on their back, bite marks, and large bumps to the back of the head. All caused by ONE other child. According the manager, this is apparently normal behaviour and brushed off. In the end, they stopped logging incidents and telling us about them. We would only find out by seeing teeth marks or bruises on their body when we picked them up. There were multiple complaints raised by myself and other parents encountering the same issue, but nothing has ever been done to keep the kids safe. Sadly after so many years and good friendships, I decided to remove my child from their ‘care’ for the sake of their wellbeing and safety. Just so the reader of this review is aware, the same problematic child is still there, so if you do decide to place your kid here, I wish you the best of luck, you may need it. I would not be able to recommend Bright Horizon Ely at all, as children’s safety should come first and that is not the case for the management of this nursery.

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSUR6ek1XVHFRRRAB!2m1!1s0x47d81316ab8d0c69:0xcbdd7457afef97cc)

![](https://lh3.googleusercontent.com/a-/ALV-UjWIiT_iqhmEevBY4O4iztdkxRV_Nl0MUJoUWae0sQQqG_DPTxW9=s128-c0x00000000-cc-rp-mo)

Lewis Phillips

a year ago

After 2 years, we have had to remove our daughter from this school due to serious concerns for her welfare. The toddler room was great, teachers were great and our child learned and developed at a great pace. Then Pre-school.... - High turn over of staff - Key worker changed every 2 months - Regular low staff to child ratios, especially at collection times (as I have not been to the nursery during the day). Then the safety questions..... - Daughter has multiple deep scratches all over her face. The school never contacted us at all to inform us. - Daughter had a seriously large lump on the back of her head with bloody speckles. - Daughter had a bite mark and teeth imprint on her hand - Daughter was punched in the back whilst waiting to be collected by myself.... - All by the same 1 child. Complaints where raised to on-site management, escalated to the safe guarding team, escalated to a regional director and all failed to action any plan to safeguard the children.

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUN6bGQyekh3EAE!2m1!1s0x47d81316ab8d0c69:0xcbdd7457afef97cc)

![](https://lh3.googleusercontent.com/a-/ALV-UjXrcaIL0FmAYjgageC1e8rb5a1q1feOZw9SweDutphOr7TQq6zi=s128-c0x00000000-cc-rp-mo)

Gavin Reynoldson

2 years ago

Really happy with my childs care at Bright Horizons Ely. The staff and facilities are excellent. Everyone is always very helpful, happy and cheery. We get a detailed explaination everyday of the activities my son has been doing throughout the day and the app is really useful for seeing updates about what they have eaten and been up to. I highly recommend them.

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUN0ck5xdkxnEAE!2m1!1s0x47d81316ab8d0c69:0xcbdd7457afef97cc)

![](https://lh3.googleusercontent.com/a/ACg8ocIbCP5Jl_68pO0w6epnSd6YoiySm7ti-kVAamNzgycwaB634g=s128-c0x00000000-cc-rp-mo)

Daniel Davison

3 years ago

I strongly recommend you sit down with someone here and go through all the paper work carefully with someone who actually knows what they’re talking about. The information we received seemed absolutely perfect with our hours on top of government funding - However what we thought we were getting and what we got was poles apart. Our child attends for six hours a day but we’re charged for twelve hours because of the companies set up times of Am and Pm sessions. If you fall into both Am and Pm sessions with your times you will be charged the maximum of these sessions regardlessly. We was not given accurate financial informal initially, we were then told (after being invoiced) that they can only claim a certain amount of our child’s government funding per week (so what’s the point in having it?) another grey area. On top of this the first invoice we were charged for weeks and weeks prior to my child even attending the nursery. Oh, and double billed a month! 1st invoice!! Great start. I’m pleased we never signed the banking paper work with the child (under 18) admin worker here who tried to get us to sign as we discussed everything upon reading another review here I just read about a lady struggling to be credited back £100. How this place helps working families I’ll never know - it’s extortion. Money well spent but the business plans crafty. This is just an honest review from our experience, we simply would have appreciated the correct information first time round is all, from experienced staff. Shame, our child loves it and is blossoming ever so well - hats off to the staff ‘surrounding the children’ Credit where credits due, again being honest.

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSUQtd3BIdXVRRRAB!2m1!1s0x47d81316ab8d0c69:0xcbdd7457afef97cc)

![](https://lh3.googleusercontent.com/a-/ALV-UjXcQdjJw417aKEAbb1jrOx3HmT3sPfknDmCDrick0csd8-yS_pGzw=s128-c0x00000000-cc-rp-mo)

Selena McCabe

6 years ago

My son attended Bright Horizons from 7 months old up until he started school. The staff are wonderful and really helped to nurture him not only emotionally but also in his development as he grew from a baby to pre-schooler, and prepared him for big school. They were also very reassuring to me as a first time mum leaving my little baby in their care, nothing was too much trouble. I'd highly recommend Bright Horizons!

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSUQwaXBXX3dnRRAB!2m1!1s0x47d81316ab8d0c69:0xcbdd7457afef97cc)

Reviews from Google for Bright Horizons Ely Day Nursery and Preschool. [See all on Google Maps](https://maps.google.com/?cid=14690025479515117516&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA)

Inspection history

Date: December 2017

-   July 2024 Good 
-   October 2021 Good 
-   December 2017 Outstanding 

## Frequently asked about Bright Horizons Ely Day Nursery and Preschool

### What is the age range at Bright Horizons Ely Day Nursery and Preschool?

### How many places does Bright Horizons Ely Day Nursery and Preschool have?

### Which curriculum approach is used at the nursery?

### Open hours at Bright Horizons Ely Day Nursery and Preschool?

### How is SEND supported at the nursery?

### What are the fees at Bright Horizons Ely Day Nursery and Preschool?

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