--- title: "Bright Horizons Richmond Queen's Road Day Nursery and Preschool" description: "Bright Horizons Richmond Queen's Road Day Nursery and Preschool — rated Good by Ofsted. See fees, opening hours and photos. Compare nearby nurseries." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "WebSite", "name": "Nursery Advice", "url": "https://www.nurseryadvice.co.uk", "description": "Search and compare UK nurseries. Ofsted ratings, fees, opening hours, Google reviews and inspection history — all in one place.", "inLanguage": "en-GB", "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://www.nurseryadvice.co.uk/search?q={search_term_string}" }, "query-input": "required name=search_term_string" } }, { "@context": "https://schema.org", "@type": "Organization", "name": "Nursery Advice", "url": "https://www.nurseryadvice.co.uk", "description": "Search and compare UK nurseries. 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See fees, opening hours and photos. Compare nearby nurseries.", "isPartOf": { "@id": "https://www.nurseryadvice.co.uk/#website" }, "about": { "@id": "https://www.nurseryadvice.co.uk/nursery/bright-horizons-richmond-queen-s-road-day-nursery-and-preschool-tw10-6hy-ey302074#nursery" }, "breadcrumb": { "@id": "https://www.nurseryadvice.co.uk/nursery/bright-horizons-richmond-queen-s-road-day-nursery-and-preschool-tw10-6hy-ey302074#breadcrumb" }, "speakable": { "@type": "SpeakableSpecification", "cssSelector": [ "h1", "[data-speakable]" ] } }, { "@type": "ChildCare", "@id": "https://www.nurseryadvice.co.uk/nursery/bright-horizons-richmond-queen-s-road-day-nursery-and-preschool-tw10-6hy-ey302074#nursery", "name": "Bright Horizons Richmond Queen's Road Day Nursery and Preschool", "url": "https://www.nurseryadvice.co.uk/nursery/bright-horizons-richmond-queen-s-road-day-nursery-and-preschool-tw10-6hy-ey302074", "address": { "@type": "PostalAddress", "addressCountry": "GB", "streetAddress": "C/o Marshgate Primary School", "addressLocality": "157 Queens Road", "postalCode": "TW10 6HY" }, "mainEntityOfPage": { "@id": "https://www.nurseryadvice.co.uk/nursery/bright-horizons-richmond-queen-s-road-day-nursery-and-preschool-tw10-6hy-ey302074#webpage" }, "telephone": "08000 854074", "email": "onehr@brighthorizons.com", "sameAs": [ "https://www.brighthorizons.co.uk" ], "geo": { "@type": "GeoCoordinates", "latitude": 51.46141, "longitude": -0.290225 }, "areaServed": [ { "@type": "City", "name": "Richmond" } ], "audience": { "@type": "PeopleAudience", "suggestedMinAge": 1, "suggestedMaxAge": 5 }, "award": "Ofsted: Good", "aggregateRating": { "@type": "AggregateRating", "ratingValue": 3.3, "reviewCount": 4, "bestRating": 5, "worstRating": 1 }, "review": [ { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 5, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "hayley M" }, "reviewBody": "We have had the most wonderful experience at this nursery. The staff are fantastic and they really do care about the welfare and development of the children. I get a sense that they are all very experienced and know the children really well. We couldn't be happier and our little boy feels the same - he has built great relationships with everyone and is very settled.", "datePublished": "2025-04-17T17:33:42.529809Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 5, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Gwyneth Hutchings" }, "reviewBody": "Both my children have loved going to nursery here. The staff are lovely and speak to the children with kindness and respect. All the rooms lead out onto the gardens and the kids have a lot of space to play on bikes. My eldest learnt how to ride a balance bike at nursery. The food is fresh, delicious and filling. Most importantly my daughter is happy and loves attending nursery. Keep up the good work", "datePublished": "2019-12-06T19:37:22.484241Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 1, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Costas Liassides" }, "reviewBody": "Since the purchase by Bright Horizons, that nursery has become a real mess.\nMy son started in the nursery room when he was 2 and moved to the preschool room. My daughter is in the baby room.\nThe nursery is constantly understaffed lately and the rooms, particularly the baby room, don't respect the adult-to-children ratios, which I believe put children in danger.\nI saw a big change since Bright Horizons group took over. The nursery management has changed multiple times over the past year and the current manager is never around.\nThere is either no one in the office (parents sometimes wait 15 minutes for someone to come open the door for them) or a member of the staff is in the office instead of being in the rooms caring for the children.\nI have talked to 4 other parents who are unhappy with the way the nursery is being run but they don't know how to report the issue without upsetting the people who look after their children all day.\nIn any other nursery, there are two people in the office: the manager and the assistant manager. In the Richmond Queens Road Nursery, there is only one member of staff doing admin exclusively: the nursery's manager, and she is never around.\nThe rest of the admin is shared between the rooms' managers who spend their time in the office instead of looking after the children.\nParents never receive any updates from the nursery or development reports for the children. There is no organised learning in preschool and parents feel like children are not being taught anything. There is no proper learning material or some kind of toddlers exercise book where parents could see what children do/learn.\nParents are never consulted on what they would like for their children at nursery.\nAt 2 k per month for a baby attending full time, the level of service provided is really poor.\nThe staff is absolutely lovely and care for the children a lot but there are not enough employees in that nursery to provide the level of care parents expect, especially at such a pricey nursery.", "datePublished": "2019-10-01T11:27:15.910574Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 2, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "apharie studio" }, "reviewBody": "Young staff looking bored, franchise branch so curriculum not seem to tailor to individual needs", "datePublished": "2022-09-10T00:25:48.878089Z", "inLanguage": "en" } ] }, { "@type": "BreadcrumbList", "@id": "https://www.nurseryadvice.co.uk/nursery/bright-horizons-richmond-queen-s-road-day-nursery-and-preschool-tw10-6hy-ey302074#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.nurseryadvice.co.uk/" }, { "@type": "ListItem", "position": 2, "name": "Nurseries", "item": "https://www.nurseryadvice.co.uk/nurseries" }, { "@type": "ListItem", "position": 3, "name": "London", "item": "https://www.nurseryadvice.co.uk/search?region=London" }, { "@type": "ListItem", "position": 4, "name": "Bright Horizons Richmond Queen's Road Day Nursery and Preschool", "item": "https://www.nurseryadvice.co.uk/nursery/bright-horizons-richmond-queen-s-road-day-nursery-and-preschool-tw10-6hy-ey302074" } ] }, { "@type": "FAQPage", "@id": "https://www.nurseryadvice.co.uk/nursery/bright-horizons-richmond-queen-s-road-day-nursery-and-preschool-tw10-6hy-ey302074#faq", "mainEntity": [ { "@type": "Question", "name": "What curriculum approach does Bright Horizons Richmond Queen's Road Day Nursery and Preschool use?", "acceptedAnswer": { "@type": "Answer", "text": "The nursery follows Bright Horizons’ Nurture Approach™, which links learning with emotional wellbeing. Children also experience a high-quality curriculum that supports progress from their starting points and gives them regular chances to learn through play and active exploration." } }, { "@type": "Question", "name": "Is Bright Horizons Richmond Queen's Road Day Nursery and Preschool a private nursery?", "acceptedAnswer": { "@type": "Answer", "text": "It is classed as childcare on non-domestic premises and provides full day care. The setting operates as a nursery and preschool rather than a home-based provision." } }, { "@type": "Question", "name": "Does Bright Horizons Richmond Queen's Road Day Nursery and Preschool take babies?", "acceptedAnswer": { "@type": "Answer", "text": "The nursery accepts children from 1 to 10 years old, so it serves toddlers, preschoolers and school-age children. Babies under 1 year old are outside that age range." } }, { "@type": "Question", "name": "What stands out about Bright Horizons Richmond Queen's Road Day Nursery and Preschool?", "acceptedAnswer": { "@type": "Answer", "text": "Staff know children well and follow their progress closely, using a curriculum that supports learning across the setting. The manager has led changes that improved quality, works closely with parents, and keeps a strong focus on safeguarding through careful recruitment and vetting." } }, { "@type": "Question", "name": "When is Bright Horizons Richmond Queen's Road Day Nursery and Preschool open?", "acceptedAnswer": { "@type": "Answer", "text": "The nursery opens from 7.30am to 6.30pm on weekdays for 51 weeks each year. An out-of-school club runs in term time only, with sessions from 7.30am to 9am and from 3.15pm to 6.30pm." } }, { "@type": "Question", "name": "Which funded childcare schemes does Bright Horizons Richmond Queen's Road Day Nursery and Preschool accept?", "acceptedAnswer": { "@type": "Answer", "text": "The nursery accepts tax-free childcare. No other funded entitlements are listed for this setting." } }, { "@type": "Question", "name": "Is Bright Horizons Richmond Queen's Road Day Nursery and Preschool Ofsted registered?", "acceptedAnswer": { "@type": "Answer", "text": "The nursery is registered with Ofsted and its current overall grade is Good, based on the inspection dated 12/10/2022." } } ] } ] } ] --- [![Nursery Advice](/__l5e/assets-v1/1c5557d3-f3fd-42f8-935a-3f2d2c3ac7e7/nursery-advice.webp "Nursery Advice")](/ "Nursery Advice") [Find Nurseries](/search)[Parent Hub](/parent-hub)[Compare](/compare)[About Us](/about-us)[For Nurseries](/for-nurseries) [Claim Your Nursery](/claim) [Find Nurseries](/search)[Parent Hub](/parent-hub)[Compare](/compare)[About Us](/about-us)[For Nurseries](/for-nurseries) 1. [Home](/) 2. · 3. [Nurseries](/nurseries) 4. · 5. [London](/search?region=London) 6. · 7. Bright Horizons Richmond Queen's Road Day Nursery and Preschool # Bright Horizons Richmond Queen's Road Day Nursery and Preschool Compare Contact Nursery Ofsted: Good (Oct 2022) · 3.3 (4 Google reviews) · C/o Marshgate Primary School, 157 Queens Road, Richmond, TW10 6HY · Richmond upon Thames Number of places 66 places Age range 1–5 yrs Last inspected Oct 2022 Local authority Richmond upon Thames About - About - Pricing - Ofsted - Inclusion - Reviews - FAQ - [About](#about) - [Pricing](#pricing) - [Ofsted](#ofsted) - [Inclusion](#inclusion) - [Reviews](#reviews) - [FAQ](#faq) Email Nursery ## About this early years setting Bright Horizons is a well-established childcare provider with over 300 nurseries and preschools across the UK, dedicated to supporting families with their daily work-life balance. Their core philosophy, "The Nurture Approach," prioritises the holistic development of each child, integrating learning with emotional wellbeing. They aim to create an environment where children feel secure, enabling them to explore, learn, and thrive. The nursery group prides itself on its dedicated and skilled practitioners who provide engaging and inspiring learning experiences. " They actively maintain a vibrant community, regularly sharing news, events, and insights through their online platforms. Our ethos Bright Horizons' core philosophy, "The Nurture Approach," prioritises the holistic development of each child by integrating learning with emotional wellbeing to create a secure environment for exploration and growth. They are dedicated to supporting families with work-life balance and ensuring smooth transitions into nursery life. What it's like Children joyfully arrive at this welcoming nursery. They settle in quickly and develop positive relationships with staff. Children are happy, safe, and always ready to learn and explore, developing skills for their next stage of learning. Well-established childcare provider The Nurture Approach curriculum Focus on emotional wellbeing Support for families with funding options Settling-in programme ## Pricing & funding Funding accepted Tax-Free Childcare Pricing on request This nursery doesn't publish its fees online. Contact them directly for an up-to-date price list and availability. [Request pricing →](https://www.brighthorizons.co.uk/statutory-information/tax-strategy) ## Key facts Opening hours 7.30am to 6.30pm each weekday for 51 weeks of the year. The out-of-school club opens from 7.30am to 9am and from 3.15pm to 6.30pm, during term time only. Term time / All Year Mixed Waitlist Not mentioned Ofsted Inspection ## Ofsted rating Last inspected 12 October 2022 · Katarina Hustava Safeguarding effective Overall effectiveness Good Quality of education Good Behaviour and attitudes Good Personal development Good Leadership and management Good What it's like to attend Children joyfully arrive at this welcoming nursery. They settle in quickly and develop positive relationships with staff. Children are happy, safe, and always ready to learn and explore, developing skills for their next stage of learning. Inspector highlights - The new manager has made significant changes to improve the overall quality of the provision and leads her staff team with enthusiasm. - The manager develops close partnerships with parents, keeping them informed about their child's learning journey. - Parents speak highly of the new manager and appreciate her innovative ways of effective information sharing. - Staff know children well and monitor their progress, implementing a high-quality curriculum. - The provider implements robust recruitment and vetting procedures, and the manager places a high focus on child protection. Areas to develop - 1 build on current support for staff to ensure those with less experience receive the help they need to enhance their skills and provide high-quality learning experiences for children - 2 use opportunities as they arise to provide appropriate challenges for children to build on their learning. Inspection #10216823 · Source: Ofsted [View full Ofsted report](https://files.ofsted.gov.uk/v1/file/50198955) ### Official Ofsted Report Independent inspection of Bright Horizons Richmond Queen's Road Day Nursery and Preschool Inspection date Oct 2022 Inspection no. 10216823 Lead inspector Katarina Hustava Safeguarding arrangements are effective [Download full report (PDF)](https://files.ofsted.gov.uk/v1/file/50198955)[View on Ofsted.gov.uk](https://reports.ofsted.gov.uk/provider/16/EY302074) Visit or enquire ### Book a show-around Most settings reply within 48 hours. Schedule a VisitContact NurseryJoin Waitlist Get in touch ### Contact Reveal phone number Contact Nursery [ Visit website ](https://www.brighthorizons.co.uk) C/o Marshgate Primary School, 157 Queens Road, Richmond, TW10 6HY ## Explore day nurseries near Richmond - [Day nurseries in Richmond](/search?q=Richmond) - [Day nurseries in London](/search?q=London) Is this your nursery? Claim this listing to add photos, pricing, and respond to enquiries. [Claim this listing](/claim?nursery=bright-horizons-richmond-queen-s-road-day-nursery-and-preschool-tw10-6hy-ey302074) ## What parents say Verbatim quotes recorded in the Ofsted inspection “ > "Parents speak highly of the new manager and appreciate her innovative ways of effective information sharing." Inclusion & environment ## How they support every child Outdoor space Children are active and regularly learn in the fresh air. Toddlers enjoy hill climbing, balancing and going through the tunnels, while other children test their physical abilities on the climbing frame. EAL / language support Children who speak English as an additional language benefit from hearing their home language from staff as they play. All children, including those who speak English as an additional language, progress well from their starting points. ## Google Reviews 3.3 (4 Google reviews) ![](https://lh3.googleusercontent.com/a/ACg8ocL0VvgX2KsXURlx2PuIc4tDsx33dJtEK63Hq5PKS3S9FvN9yQ=s128-c0x00000000-cc-rp-mo-ba2) hayley M a year ago We have had the most wonderful experience at this nursery. The staff are fantastic and they really do care about the welfare and development of the children. I get a sense that they are all very experienced and know the children really well. We couldn't be happier and our little boy feels the same - he has built great relationships with everyone and is very settled. [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnTUNva1l6aF9nRRAB!2m1!1s0x48760c259b26c92d:0xa08b065bb5b3c263) ![](https://lh3.googleusercontent.com/a/ACg8ocLIxmi-5kvUSesKlW3TMW-zIUo9YNvPpHFyi6KgM5fIl6kl9Q=s128-c0x00000000-cc-rp-mo-ba2) Gwyneth Hutchings 6 years ago Both my children have loved going to nursery here. The staff are lovely and speak to the children with kindness and respect. All the rooms lead out onto the gardens and the kids have a lot of space to play on bikes. My eldest learnt how to ride a balance bike at nursery. The food is fresh, delicious and filling. Most importantly my daughter is happy and loves attending nursery. Keep up the good work [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUNNbTZqNUNBEAE!2m1!1s0x48760c259b26c92d:0xa08b065bb5b3c263) ![](https://lh3.googleusercontent.com/a-/ALV-UjWgPVz0oEdd2FkFHE6SPbZgV-7hEvZLhXDYHmE5Wd41mfqtNNc=s128-c0x00000000-cc-rp-mo) Costas Liassides 6 years ago Since the purchase by Bright Horizons, that nursery has become a real mess. My son started in the nursery room when he was 2 and moved to the preschool room. My daughter is in the baby room. The nursery is constantly understaffed lately and the rooms, particularly the baby room, don't respect the adult-to-children ratios, which I believe put children in danger. I saw a big change since Bright Horizons group took over. The nursery management has changed multiple times over the past year and the current manager is never around. There is either no one in the office (parents sometimes wait 15 minutes for someone to come open the door for them) or a member of the staff is in the office instead of being in the rooms caring for the children. I have talked to 4 other parents who are unhappy with the way the nursery is being run but they don't know how to report the issue without upsetting the people who look after their children all day. In any other nursery, there are two people in the office: the manager and the assistant manager. In the Richmond Queens Road Nursery, there is only one member of staff doing admin exclusively: the nursery's manager, and she is never around. The rest of the admin is shared between the rooms' managers who spend their time in the office instead of looking after the children. Parents never receive any updates from the nursery or development reports for the children. There is no organised learning in preschool and parents feel like children are not being taught anything. There is no proper learning material or some kind of toddlers exercise book where parents could see what children do/learn. Parents are never consulted on what they would like for their children at nursery. At 2 k per month for a baby attending full time, the level of service provided is really poor. The staff is absolutely lovely and care for the children a lot but there are not enough employees in that nursery to provide the level of care parents expect, especially at such a pricey nursery. [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSUMwaWE2eHZ3RRAB!2m1!1s0x48760c259b26c92d:0xa08b065bb5b3c263) ![](https://lh3.googleusercontent.com/a/ACg8ocLXSlQRwd3hRdl6490pDDQTBkkxTKoPPLvRdwRZo7PkhRo6Xg=s128-c0x00000000-cc-rp-mo) apharie studio 3 years ago Young staff looking bored, franchise branch so curriculum not seem to tailor to individual needs [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUNla3NEZExREAE!2m1!1s0x48760c259b26c92d:0xa08b065bb5b3c263) Reviews from Google for Bright Horizons Richmond Queen's Road Day Nursery and Preschool. [See all on Google Maps](https://maps.google.com/?cid=11568347058791498339&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) Inspection history Improved from Requires improvement → Good in 2022 Date: November 2009 - October 2022 Good - November 2021 Requires improvement - May 2017 Good - April 2013 Outstanding - November 2009 Outstanding ## Frequently asked about Bright Horizons Richmond Queen's Road Day Nursery and Preschool ### What curriculum approach does Bright Horizons Richmond Queen's Road Day Nursery and Preschool use? ### Is Bright Horizons Richmond Queen's Road Day Nursery and Preschool a private nursery? ### Does Bright Horizons Richmond Queen's Road Day Nursery and Preschool take babies? ### What stands out about Bright Horizons Richmond Queen's Road Day Nursery and Preschool? ### When is Bright Horizons Richmond Queen's Road Day Nursery and Preschool open? ### Which funded childcare schemes does Bright Horizons Richmond Queen's Road Day Nursery and Preschool accept? ### Is Bright Horizons Richmond Queen's Road Day Nursery and Preschool Ofsted registered? ## Nearby day nurseries in Richmond Other Ofsted-registered day nurseries close to Bright Horizons Richmond Queen's Road Day Nursery and Preschool. - [ Ofsted: Good <0.2 mi ### The Kings Road Nursery Richmond · TW10 6EE 3.0(6 Google reviews) ](/nursery/the-kings-road-nursery-tw10-6ee-ey224972) - [ Ofsted: Good 0.3 mi ### St Elizabeth's Nursery Richmond · TW10 6HN ](/nursery/st-elizabeth-s-nursery-tw10-6hn-511414) - [ Ofsted: Good 0.4 mi ### Riverside Nursery Schools - Richmond Richmond · TW9 2QA 5.0(5 Google reviews) ](/nursery/riverside-nursery-schools-richmond-tw9-2qa-2776150) - [ Ofsted: Good 0.5 mi ### Bright Horizons Richmond Day Nursery And Preschool Richmond · TW9 4NZ ](/nursery/bright-horizons-richmond-day-nursery-and-preschool-tw9-4nz-ey541946) - [ Ofsted: Good 0.5 mi ### The Vineyard Organic Day Nursery Richmond · TW10 6PB 4.3(16 Google reviews) ](/nursery/the-vineyard-organic-day-nursery-tw10-6pb-ey445042) - [ Awaiting first inspection 0.6 mi ### Fennies Richmond Richmond · TW9 2EP ](/nursery/fennies-richmond-tw9-2ep-2851892) [See all nurseries in Richmond →](/search?q=Richmond) ### Are you the owner of this nursery? 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