--- title: "Bright Star Nursery - Birtley — Rated Good by Ofsted" description: "Bright Star Nursery - Birtley, a nursery in Chester le Street — Rated Good by Ofsted. See opening hours, fees, photos and contact details on Nursery Advice." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "WebSite", "name": "Nursery Advice", "url": "https://www.nurseryadvice.co.uk", "description": "Search and compare UK nurseries. Ofsted ratings, fees, opening hours, parent reviews and inspection history — all in one place.", "inLanguage": "en-GB", "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://www.nurseryadvice.co.uk/search?q={search_term_string}" }, "query-input": "required name=search_term_string" } }, { "@context": "https://schema.org", "@type": "Organization", "name": "Nursery Advice", "url": "https://www.nurseryadvice.co.uk", "description": "Search and compare UK nurseries. 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See opening hours, fees, photos and contact details on Nursery Advice.", "isPartOf": { "@id": "https://www.nurseryadvice.co.uk/#website" }, "about": { "@id": "https://www.nurseryadvice.co.uk/nursery/bright-star-nursery-birtley-dh3-2pr-ey542619#nursery" }, "breadcrumb": { "@id": "https://www.nurseryadvice.co.uk/nursery/bright-star-nursery-birtley-dh3-2pr-ey542619#breadcrumb" }, "speakable": { "@type": "SpeakableSpecification", "cssSelector": [ "h1", "[data-speakable]" ] } }, { "@type": "ChildCare", "@id": "https://www.nurseryadvice.co.uk/nursery/bright-star-nursery-birtley-dh3-2pr-ey542619#nursery", "name": "Bright Star Nursery - Birtley", "url": "https://www.nurseryadvice.co.uk/nursery/bright-star-nursery-birtley-dh3-2pr-ey542619", "address": { "@type": "PostalAddress", "addressCountry": "GB", "streetAddress": "Birtley Lane", "addressLocality": "Birtley", "postalCode": "DH3 2PR" }, "mainEntityOfPage": { "@id": "https://www.nurseryadvice.co.uk/nursery/bright-star-nursery-birtley-dh3-2pr-ey542619#webpage" }, "email": "info@brightstarnursery.co.uk", "sameAs": [ "https://www.brightstarnursery.co.uk" ], "geo": { "@type": "GeoCoordinates", "latitude": 54.895924, "longitude": -1.573931 }, "areaServed": [ { "@type": "City", "name": "CHESTER LE STREET" } ], "audience": { "@type": "PeopleAudience", "suggestedMinAge": 1, "suggestedMaxAge": 4 }, "award": "Ofsted: Good", "aggregateRating": { "@type": "AggregateRating", "ratingValue": 3.4, "reviewCount": 5, "bestRating": 5, "worstRating": 1 }, "review": [ { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 5, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Laura Oliver" }, "reviewBody": "My daughter has been going to this nursery now for 7 months and I'm just so impressed. My daughter is in the Birtley 0-2 room and they staff are just exceptional. When my daughter started she had amber as a key worker who really got her out of her shell and built her confidence now she has Jess, Jess, Amy and Emily all of which are lovely and seem to really care. I'm due my second baby in a month and without question will be sending her to this nursery.", "datePublished": "2023-10-07T17:42:56.362562Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 1, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Veris" }, "reviewBody": "We chose to go with this nursery due to the 'Outstanding' rating given to it by Ofsted.\n\nNow we know this was a REALLY BAD DECISION. The level of care at this nursery is very very poor.\n\nMost of the staff (especially the supervisor and manager) are incredibly rude, defensive and hostile, and do not like being informed when they've done something obviously unacceptable like leaving a child in a dirty nappy and wet clothes all day in the freezing cold.\n\nVery understaffed to the point they were getting the cleaners to look after the little ones.", "datePublished": "2023-07-05T12:59:23.598505Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 1, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Emily cooper" }, "reviewBody": "I arrived at around 2:40pm to pick my neice up and had to wait in the reception area for approximately ten minutes as there was no one in the office to let me in. After this, the handover process took around 15 minutes. During the handover, staff were unable to locate her coat and her hat was missing, which was very concerning and seemed very disorganised.\nI then came downstairs to speak to the manager about my concerns. While I was trying to explain the situation, the manager was eating pasta/snacks and did not appear to take the complaint seriously. I felt this was very unprofessional.\n\nAs I was leaving, I overheard the manager speaking to another member of staff and saying, “What is wrong with this lady?” in a disrespectful manner. I was very shocked and upset to hear this.\nI do not feel this was handled professionally and I am very concerned about the organisation, communication, and professionalism at the nursery.", "datePublished": "2026-03-22T19:38:27.460254098Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 5, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Danielle Tulip" }, "reviewBody": "My little boy loves it here been since baby room and progressed so much, he loves going to nursery.", "datePublished": "2026-03-17T07:06:21.731909660Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 5, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Rachel Longstaff" }, "datePublished": "2018-01-15T14:18:49.238Z", "inLanguage": "en" } ] }, { "@type": "BreadcrumbList", "@id": "https://www.nurseryadvice.co.uk/nursery/bright-star-nursery-birtley-dh3-2pr-ey542619#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.nurseryadvice.co.uk/" }, { "@type": "ListItem", "position": 2, "name": "Nurseries", "item": "https://www.nurseryadvice.co.uk/nurseries" }, { "@type": "ListItem", "position": 3, "name": "North East", "item": "https://www.nurseryadvice.co.uk/search?region=North%20East" }, { "@type": "ListItem", "position": 4, "name": "Bright Star Nursery - Birtley", "item": "https://www.nurseryadvice.co.uk/nursery/bright-star-nursery-birtley-dh3-2pr-ey542619" } ] }, { "@type": "FAQPage", "@id": "https://www.nurseryadvice.co.uk/nursery/bright-star-nursery-birtley-dh3-2pr-ey542619#faq", "mainEntity": [ { "@type": "Question", "name": "How does settling in work at Bright Star Nursery - Birtley?", "acceptedAnswer": { "@type": "Answer", "text": "Each child has an appointed key worker who keeps daily contact with parents and carers. The nursery also encourages family involvement in children’s experiences and arranged events, supporting a steady link between home and setting as children begin to settle." } }, { "@type": "Question", "name": "What are the opening hours at Bright Star Nursery - Birtley?", "acceptedAnswer": { "@type": "Answer", "text": "The nursery opens Monday to Friday from 7.30am to 6pm. It operates for 51 weeks of the year and is an all-year setting rather than term-time only." } }, { "@type": "Question", "name": "How can Bright Star Nursery - Birtley be contacted?", "acceptedAnswer": { "@type": "Answer", "text": "The nursery can be reached by phone on 01914924360 and by email at info@brightstarnursery.co.uk. The website is https://www.brightstarnursery.co.uk." } }, { "@type": "Question", "name": "What is the staff arrangement at Bright Star Nursery - Birtley?", "acceptedAnswer": { "@type": "Answer", "text": "All children have an appointed key worker, and the setting works in partnership with parents, carers and other professionals. The nursery also expects staff to follow a professional and courteous approach while supporting children’s learning and care." } } ] } ] } ] --- [![Nursery Advice](/__l5e/assets-v1/1c5557d3-f3fd-42f8-935a-3f2d2c3ac7e7/nursery-advice.webp "Nursery Advice")](/ "Nursery Advice") [Find Nurseries](/search)[Parent Hub](/parent-hub)[Compare](/compare)[About Us](/about-us)[For Nurseries](/for-nurseries) [Claim Your Nursery](/claim) 1. [Home](/) 2. [Nurseries](/nurseries) 3. [North East](/search?region=North+East) 4. Bright Star Nursery - Birtley # Bright Star Nursery - Birtley Compare Contact Nursery Ofsted: Good (Jan 2023) · 3.4 (5 parent reviews) · Birtley Lane, Birtley, CHESTER LE STREET, DH3 2PR · Gateshead Number of places 140 places Age range 1–4 yrs Last inspected Jan 2023 Local authority Gateshead About - About - Pricing - Ofsted - Inclusion - Reviews - FAQ - [About](#about) - [Pricing](#pricing) - [Ofsted](#ofsted) - [Inclusion](#inclusion) - [Reviews](#reviews) - [FAQ](#faq) Email Nursery ## About this day nursery Bright Star Nursery prides itself on being a family of independent, personally managed nurseries dedicated to providing individualised learning and play experiences for children under five. The nursery operates under the Early Years Foundation Framework, aiming to foster each child's unique qualities and potential within a nurturing, joyful setting that serves as a home away from home. They prioritise strong partnerships with families, believing that effective communication and parental involvement are crucial for a child's development and overall well-being. A key worker system ensures daily contact with parents and carers, facilitating comprehensive support. The nursery is committed to maintaining high standards of care, with staff expected to act professionally and courteously, demonstrating respect, tolerance, and understanding to the children and their families. Bright Star Nursery strives to offer a high-quality educational programme, continuously assessing children's development and building on their learning, including those with special educational needs or disabilities. This approach ensures that every child receives the best possible care and an enriching experience. Our ethos We offer individualised learning and play for your child focusing on the needs of the whole family to ensure we establish a strong partnership. We aim to nurture your childs unique qualities & potential. Our role is to provide a caring and happy environment in which we can develop strong family links to connect your child’s home and family life together with our nursery. We offer high quality early years care to children under 5 years old and follow the Early Years Foundation Framework. We expect our staff to behave in a professional and courteous manner and provide the best standards of care to the children in our care and to their parents/carers. We lead by example to demonstrate to the children respect, tolerance and understanding. What it's like Children are happy and settled, greeted by staff who gather information to meet their care needs. They have close relationships with their key person and staff, helping them feel safe and secure. Staff provide a variety of interesting activities and have high expectations for all children. Individualised Learning Strong Family Partnerships High-Quality Early Years Care Key Worker System ## Pricing & funding Pricing on request This nursery doesn't publish its fees online. Contact them directly for an up-to-date price list and availability. [Request pricing →](https://www.brightstarnursery.co.uk/feedback) ## Key facts Opening hours Monday to Friday, from 7.30am to 6pm, for 51 weeks of the year. Term time / All Year All Year ### Official Ofsted Report Independent inspection of Bright Star Nursery - Birtley Inspection date Jan 2023 Inspection no. 10275246 Lead inspector Michelle Lorains Safeguarding arrangements are effective [Download full report (PDF)](https://files.ofsted.gov.uk/v1/file/50209574)[View on Ofsted.gov.uk](https://reports.ofsted.gov.uk/provider/16/EY542619) Visit or enquire ### Book a show-around Most settings reply within 48 hours. Schedule a VisitContact NurseryJoin Waitlist Get in touch ### Contact Phone not yet listed Contact Nursery [ Visit website ](https://www.brightstarnursery.co.uk) Birtley Lane, Birtley, CHESTER LE STREET, DH3 2PR [© Mapbox](https://www.mapbox.com/about/maps) [© OpenStreetMap](https://www.openstreetmap.org/copyright/) [Improve this map](https://apps.mapbox.com/feedback/?owner=bettersearch&id=cmr0xkm3n001m01shcu7igkjr&access_token=pk.eyJ1IjoiYmV0dGVyc2VhcmNoIiwiYSI6ImNtcjB4NzVvNDA0ZTkycHF5Z3g3aWNtZWcifQ.h8Ni35tijJSAoESKsGArhg#/-1.57393/54.89592/14) [](https://www.mapbox.com/) ## Explore day nurseries near CHESTER LE STREET - [Day nurseries in CHESTER LE STREET](/search?q=CHESTER+LE+STREET) - [Day nurseries in North East](/search?q=North+East) Is this your nursery? Claim this listing to add photos, pricing, and respond to enquiries. [Claim this listing](/claim?nursery=bright-star-nursery-birtley-dh3-2pr-ey542619) Ofsted Inspection ## Ofsted rating for Bright Star Nursery - Birtley Last inspected 27 January 2023 · Michelle Lorains Safeguarding effective Overall effectiveness Good Quality of education Good Behaviour and attitudes Good Personal development Good Leadership and management Good What it's like to attend Children are happy and settled, greeted by staff who gather information to meet their care needs. They have close relationships with their key person and staff, helping them feel safe and secure. Staff provide a variety of interesting activities and have high expectations for all children. Inspector highlights - Children are happy and settled. - Children with SEND are supported effectively. - Staff promote children's good health and independence. - Babies benefit from a warm, nurturing environment. - The leadership team is committed to providing good standards of care and learning for children. Areas to develop - 1 strengthen staff's understanding of how to provide purposeful activities consistently for younger children - 2 provide parents with opportunities to leave feedback so they can contribute to the evaluation and development of the nursery. Inspection #10275246 · Source: Ofsted [View full Ofsted report](https://files.ofsted.gov.uk/v1/file/50209574) Inclusion & environment ## How they support every child SEND provision Children with special educational needs and/or disabilities (SEND) are supported effectively. Staff know how to meet complex medical needs and provide tailored care. The local authority portage team is complimentary, stating that key persons use the advice given to help all children access the curriculum and use the nursery environment inclusively and meaningfully. Children with SEND attend the nursery. Outdoor space Children have regular access to the outdoors, to develop their physical skills and enjoy the fresh air. The inspector observed the quality of teaching during activities, indoors and outdoors, and assessed the impact this has on children's learning. ## Parent Reviews of Bright Star Nursery - Birtley 3.4 (5) ![](https://lh3.googleusercontent.com/a/ACg8ocLLnzuBGbuoGkTO5W9uYwXyEXxPcz_0nYA0zE6d67490FEyZw=s128-c0x00000000-cc-rp-mo-ba2) Laura Oliver 2 years ago My daughter has been going to this nursery now for 7 months and I'm just so impressed. My daughter is in the Birtley 0-2 room and they staff are just exceptional. When my daughter started she had amber as a key worker who really got her out of her shell and built her confidence now she has Jess, Jess, Amy and Emily all of which are lovely and seem to really care. I'm due my second baby in a month and without question will be sending her to this nursery. [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSURaMDUtLWh3RRAB!2m1!1s0x487e7baff848d011:0x29cd9532931e5da1) ![](https://lh3.googleusercontent.com/a/ACg8ocIdMsQLzIyhGzxXC7NrJJy02nv54jSQQiruVTJLigwJl4P2rA4=s128-c0x00000000-cc-rp-mo) Veris 2 years ago We chose to go with this nursery due to the 'Outstanding' rating given to it by Ofsted. Now we know this was a REALLY BAD DECISION. The level of care at this nursery is very very poor. Most of the staff (especially the supervisor and manager) are incredibly rude, defensive and hostile, and do not like being informed when they've done something obviously unacceptable like leaving a child in a dirty nappy and wet clothes all day in the freezing cold. Very understaffed to the point they were getting the cleaners to look after the little ones. [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUNKbThhaWV3EAE!2m1!1s0x487e7baff848d011:0x29cd9532931e5da1) ![](https://lh3.googleusercontent.com/a/ACg8ocKBHFfNqbtz8HnhRwyiyAHwssSJxn-PJGVrztop758h_fAn7A=s128-c0x00000000-cc-rp-mo) Emily cooper 2 months ago I arrived at around 2:40pm to pick my neice up and had to wait in the reception area for approximately ten minutes as there was no one in the office to let me in. After this, the handover process took around 15 minutes. During the handover, staff were unable to locate her coat and her hat was missing, which was very concerning and seemed very disorganised. I then came downstairs to speak to the manager about my concerns. While I was trying to explain the situation, the manager was eating pasta/snacks and did not appear to take the complaint seriously. I felt this was very unprofessional. As I was leaving, I overheard the manager speaking to another member of staff and saying, “What is wrong with this lady?” in a disrespectful manner. I was very shocked and upset to hear this. I do not feel this was handled professionally and I am very concerned about the organisation, communication, and professionalism at the nursery. [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT21FMVNtSlJlV0pLY0hCblVVeEtSbU5MUW1wVlZYYxAB!2m1!1s0x487e7baff848d011:0x29cd9532931e5da1) ![](https://lh3.googleusercontent.com/a/ACg8ocKlxQI8wEFEoNtN7FpT5pN0k4qwBkTqUljVT9E9oW5N3UmMcA=s128-c0x00000000-cc-rp-mo-ba2) Danielle Tulip 2 months ago My little boy loves it here been since baby room and progressed so much, he loves going to nursery. [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT214SFRtczNTRTl5VURKRVpsVjBObWR6TTFCTlVWRRAB!2m1!1s0x487e7baff848d011:0x29cd9532931e5da1) ![](https://lh3.googleusercontent.com/a/ACg8ocJT3gZbPKW8E0NlC5tkZwzZO8sueUJrswwJlGyjqyS_my8EUw=s128-c0x00000000-cc-rp-mo) Rachel Longstaff 8 years ago [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSURnNjhTLW93RRAB!2m1!1s0x487e7baff848d011:0x29cd9532931e5da1) Reviews from Google for Bright Star Nursery - Birtley. [See all on Google Maps](https://maps.google.com/?cid=3012227770229874081&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) Inspection history Date: January 2019 - January 2023 Good - January 2019 Outstanding ## Frequently asked about Bright Star Nursery - Birtley ### How does settling in work at Bright Star Nursery - Birtley? ### What are the opening hours at Bright Star Nursery - Birtley? ### How can Bright Star Nursery - Birtley be contacted? ### What is the staff arrangement at Bright Star Nursery - Birtley? ## Nearby day nurseries in CHESTER LE STREET Other Ofsted-registered day nurseries close to Bright Star Nursery - Birtley. - [ Ofsted: Good 0.8 mi ### 2nd Home ChildcareBarley Mow Chester le Street · DH3 2DJ ](/nursery/2nd-home-childcare-ltd-barley-mow-dh3-2dj) - [ Ofsted: Good 1.0 mi ### The Village Montessori Nursery School Chester le Street · DH3 2BD ](/nursery/the-village-montessori-nursery-school-dh3-2bd-ey441567) - [ Ofsted: Good 1.1 mi ### Washington Day Nursery Washington · NE37 1HA 4.1(13 reviews) ](/nursery/washington-day-nursery-ne37-1ha-ey444161) - [ Ofsted: Good 1.4 mi ### Eden Garden Nursery Chester le Street · DH2 1QX ](/nursery/eden-garden-nursery-dh2-1qx-ey345639) - [ Ofsted: Outstanding 1.8 mi ### Castle Kindergarten Washington · NE37 1UA ](/nursery/castle-kindergarten-ne37-1ua-ey546316) - [ Ofsted: Good 1.8 mi ### 2nd Home ChildcareChowdene Gateshead · NE9 7TU ](/nursery/2nd-home-childcare-ltd-chowdene-ne9-7tu) [See all nurseries in CHESTER LE STREET →](/search?q=CHESTER+LE+STREET) ### Are you the owner of this nursery? 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