--- title: "Puzzles Day Nursery in Birmingham | Nursery Advice" description: "Puzzles Day Nursery in Birmingham. See opening hours, fees, photos, parent reviews and contact details on Nursery Advice." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "WebSite", "name": "Nursery Advice", "url": "https://www.nurseryadvice.co.uk", "description": "Search and compare UK nurseries. Ofsted ratings, fees, opening hours, parent reviews and inspection history — all in one place.", "inLanguage": "en-GB", "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://www.nurseryadvice.co.uk/search?q={search_term_string}" }, "query-input": "required name=search_term_string" } }, { "@context": "https://schema.org", "@type": "Organization", "name": "Nursery Advice", "url": "https://www.nurseryadvice.co.uk", "description": "Search and compare UK nurseries. 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See opening hours, fees, photos, parent reviews and contact details on Nursery Advice.", "isPartOf": { "@id": "https://www.nurseryadvice.co.uk/#website" }, "about": { "@id": "https://www.nurseryadvice.co.uk/nursery/puzzles-day-nursery-b31-2sl-2856956#nursery" }, "breadcrumb": { "@id": "https://www.nurseryadvice.co.uk/nursery/puzzles-day-nursery-b31-2sl-2856956#breadcrumb" }, "speakable": { "@type": "SpeakableSpecification", "cssSelector": [ "h1", "[data-speakable]" ] } }, { "@type": "ChildCare", "@id": "https://www.nurseryadvice.co.uk/nursery/puzzles-day-nursery-b31-2sl-2856956#nursery", "name": "Puzzles Day Nursery", "url": "https://www.nurseryadvice.co.uk/nursery/puzzles-day-nursery-b31-2sl-2856956", "address": { "@type": "PostalAddress", "addressCountry": "GB", "streetAddress": "1145 Bristol Road South", "addressLocality": "Northfield", "postalCode": "B31 2SL" }, "mainEntityOfPage": { "@id": "https://www.nurseryadvice.co.uk/nursery/puzzles-day-nursery-b31-2sl-2856956#webpage" }, "geo": { "@type": "GeoCoordinates", "latitude": 52.405169, "longitude": -1.979149 }, "areaServed": [ { "@type": "City", "name": "Birmingham" } ], "aggregateRating": { "@type": "AggregateRating", "ratingValue": 3.9, "reviewCount": 11, "bestRating": 5, "worstRating": 1 }, "review": [ { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 1, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Mutasaim orhan Ali" }, "reviewBody": "Puzzles day nursery\n\nI am writing to formally express my disappointment and concern regarding the treatment I received during my visit to your nursery, which was intended to assess whether your facility would be a suitable place for my child, who has a disability.\n\nUpon arriving on time for the scheduled visit, I was immediately met with a cold and unwelcoming attitude from your staff. The manner in which I was approached was both unprofessional and dismissive. What was most concerning was that the staff appeared to have no understanding or knowledge of the fact that a member of Birmingham City Council was accompanying us, in support of my child’s condition. This lack of awareness was both shocking and disappointing, especially as I had made clear in advance that my son has a disability and that we were expecting the necessary support.\n\nFurthermore, the staff and management at the nursery were not only impolite but also made statements suggesting that they might not have space for my child, despite me presenting the email confirming that a placement had been offered by your own organization. This was an unnecessary waste of both my time and my son’s, especially considering the clear miscommunication and lack of professionalism on your part.\n\nWhat made this situation even more concerning was the noticeable body language of your staff, which suggested a reluctance to engage with us. My son’s support teacher, who works with Birmingham City Council and was present during the visit, observed the interactions and shared my concerns that the treatment we received seemed discriminatory. It appeared as though my son and I were being treated with indifference or even disdain simply because of our background and ethnicity.\n\nIt is incredibly disheartening to encounter such behaviour in this day and age, especially when we are seeking a nurturing and inclusive environment for a child with special needs. The experience left me feeling marginalized and disrespected, and I am appalled by the attitude displayed by your team.\n\nI strongly urge you to address this matter internally and ensure that your staff receive proper training on professionalism, inclusivity, and cultural sensitivity. No parent or child should have to experience such treatment when seeking care and education for their child.\n\nI look forward to hearing how you plan to resolve this issue.", "datePublished": "2024-12-16T13:08:21.757537Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 5, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Blackhatter1980" }, "reviewBody": "my daughter went here from 9 months old up until she started school. I have only good to say about puzzles, the staff was always amazing selenia was always accommodating and helped us all the time. Another great worker was clare who worked alot with my daughter. she still very much loves both selina and claire who are a asset to puzzles. thanks for everything adam,sarah and little hope x", "datePublished": "2024-09-05T13:37:24.429928Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 5, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Alana Oreilly" }, "reviewBody": "My daughter currently goes to thus nursery, and she has came on leaps and bounds and us thriving. She absolutely adore her teacher Stacey and is very happy to go in", "datePublished": "2025-01-17T15:27:23.214619Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 5, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "Mitch Taylor" }, "reviewBody": "Friendly welcoming nursery, my kids are always happy and excited when they come to puzzles.", "datePublished": "2025-01-12T18:10:58.976212Z", "inLanguage": "en" }, { "@type": "Review", "reviewRating": { "@type": "Rating", "ratingValue": 1, "bestRating": 5, "worstRating": 1 }, "author": { "@type": "Person", "name": "James Bernad" }, "reviewBody": "Horrible lady call Selena what joke a manager .she told me the is space then told no when she saw me", "datePublished": "2023-04-27T18:48:46.214936Z", "inLanguage": "en" } ] }, { "@type": "BreadcrumbList", "@id": "https://www.nurseryadvice.co.uk/nursery/puzzles-day-nursery-b31-2sl-2856956#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.nurseryadvice.co.uk/" }, { "@type": "ListItem", "position": 2, "name": "Nurseries", "item": "https://www.nurseryadvice.co.uk/nurseries" }, { "@type": "ListItem", "position": 3, "name": "West Midlands", "item": "https://www.nurseryadvice.co.uk/search?region=West%20Midlands" }, { "@type": "ListItem", "position": 4, "name": "Puzzles Day Nursery", "item": "https://www.nurseryadvice.co.uk/nursery/puzzles-day-nursery-b31-2sl-2856956" } ] }, { "@type": "FAQPage", "@id": "https://www.nurseryadvice.co.uk/nursery/puzzles-day-nursery-b31-2sl-2856956#faq", "mainEntity": [ { "@type": "Question", "name": "What kind of childcare setting is Puzzles Day Nursery?", "acceptedAnswer": { "@type": "Answer", "text": "Puzzles Day Nursery is registered as childcare on non-domestic premises. That classification is used for settings that operate from premises used for childcare rather than a family home." } }, { "@type": "Question", "name": "What part of the country is Puzzles Day Nursery in?", "acceptedAnswer": { "@type": "Answer", "text": "Puzzles Day Nursery is in Birmingham, West Midlands, with the postcode B31 2SL. The address is 1145 Bristol Road South." } } ] } ] } ] --- [![Nursery Advice](/__l5e/assets-v1/1c5557d3-f3fd-42f8-935a-3f2d2c3ac7e7/nursery-advice.webp "Nursery Advice")](/ "Nursery Advice") [Find Nurseries](/search)[Parent Hub](/parent-hub)[Compare](/compare)[About Us](/about-us)[For Nurseries](/for-nurseries) [Claim Your Nursery](/claim) 1. [Home](/) 2. [Nurseries](/nurseries) 3. [West Midlands](/search?region=West+Midlands) 4. Puzzles Day Nursery # Puzzles Day Nursery Compare Contact Nursery Awaiting first inspection · 3.9 (11 parent reviews) · 1145 Bristol Road South, Northfield, Birmingham, B31 2SL · Birmingham **Awaiting first Ofsted inspection.** This is a newly registered provider (registered September 2025). Ofsted has not yet carried out its first inspection, so no rating is available. Number of places 43 places Age range — Last inspected — Local authority Birmingham Ofsted - Ofsted - Reviews - FAQ - [Ofsted](#ofsted) - [Reviews](#reviews) - [FAQ](#faq) Email Nursery ## Parent Reviews of Puzzles Day Nursery 3.9 (11) ![](https://lh3.googleusercontent.com/a/ACg8ocLX-V0R7TBEfwZib1uKXuiwVnfrwEfKRm7FqKW4JiUmQxiPHg=s128-c0x00000000-cc-rp-mo) Mutasaim orhan Ali a year ago Puzzles day nursery I am writing to formally express my disappointment and concern regarding the treatment I received during my visit to your nursery, which was intended to assess whether your facility would be a suitable place for my child, who has a disability. Upon arriving on time for the scheduled visit, I was immediately met with a cold and unwelcoming attitude from your staff. The manner in which I was approached was both unprofessional and dismissive. What was most concerning was that the staff appeared to have no understanding or knowledge of the fact that a member of Birmingham City Council was accompanying us, in support of my child’s condition. This lack of awareness was both shocking and disappointing, especially as I had made clear in advance that my son has a disability and that we were expecting the necessary support. Furthermore, the staff and management at the nursery were not only impolite but also made statements suggesting that they might not have space for my child, despite me presenting the email confirming that a placement had been offered by your own organization. This was an unnecessary waste of both my time and my son’s, especially considering the clear miscommunication and lack of professionalism on your part. What made this situation even more concerning was the noticeable body language of your staff, which suggested a reluctance to engage with us. My son’s support teacher, who works with Birmingham City Council and was present during the visit, observed the interactions and shared my concerns that the treatment we received seemed discriminatory. It appeared as though my son and I were being treated with indifference or even disdain simply because of our background and ethnicity. It is incredibly disheartening to encounter such behaviour in this day and age, especially when we are seeking a nurturing and inclusive environment for a child with special needs. The experience left me feeling marginalized and disrespected, and I am appalled by the attitude displayed by your team. I strongly urge you to address this matter internally and ensure that your staff receive proper training on professionalism, inclusivity, and cultural sensitivity. No parent or child should have to experience such treatment when seeking care and education for their child. I look forward to hearing how you plan to resolve this issue. [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSUR2d0lMSG9RRRAB!2m1!1s0x4870958a599f5e0f:0x76c4ae1d538b5f32) ![](https://lh3.googleusercontent.com/a-/ALV-UjVKcbbskiON3ra_DzoAjVgD8kNpMzJKdSJ_wNv_sksssPU5IckJ=s128-c0x00000000-cc-rp-mo-ba4) Blackhatter1980 a year ago my daughter went here from 9 months old up until she started school. I have only good to say about puzzles, the staff was always amazing selenia was always accommodating and helped us all the time. Another great worker was clare who worked alot with my daughter. she still very much loves both selina and claire who are a asset to puzzles. thanks for everything adam,sarah and little hope x [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUNIX3ZqLUhBEAE!2m1!1s0x4870958a599f5e0f:0x76c4ae1d538b5f32) ![](https://lh3.googleusercontent.com/a/ACg8ocL7O4F19a2fGKINfRYS633giic21A2qpg_MbFKPSb5mAlBLEQ=s128-c0x00000000-cc-rp-mo) Alana Oreilly a year ago My daughter currently goes to thus nursery, and she has came on leaps and bounds and us thriving. She absolutely adore her teacher Stacey and is very happy to go in [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUNfaGNqdldREAE!2m1!1s0x4870958a599f5e0f:0x76c4ae1d538b5f32) ![](https://lh3.googleusercontent.com/a-/ALV-UjVr6SdMigPB5DodfsOHFY_nBz6haBap_KctEa1Kh_780JXwPK0=s128-c0x00000000-cc-rp-mo) Mitch Taylor a year ago Friendly welcoming nursery, my kids are always happy and excited when they come to puzzles. [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUNfLUtpU2JnEAE!2m1!1s0x4870958a599f5e0f:0x76c4ae1d538b5f32) ![](https://lh3.googleusercontent.com/a/ACg8ocKZ_tr9oOSe9-A_TG_0WRnA-p65POBvfL-CEx1hH_CIibewVA=s128-c0x00000000-cc-rp-mo) James Bernad 3 years ago Horrible lady call Selena what joke a manager .she told me the is space then told no when she saw me [Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSURSc2Rfd2xRRRAB!2m1!1s0x4870958a599f5e0f:0x76c4ae1d538b5f32) Reviews from Google for Puzzles Day Nursery. [See all on Google Maps](https://maps.google.com/?cid=8558156632889712434&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA) Inspection history This provider hasn't received its first Ofsted inspection yet. We'll show the trend here once a graded report is published. ### Official Ofsted Report Independent inspection of Puzzles Day Nursery [Download full report (PDF)](https://reports.ofsted.gov.uk/provider/16/2856956)[View on Ofsted.gov.uk](https://reports.ofsted.gov.uk/provider/16/2856956) Visit or enquire ### Book a show-around Most settings reply within 48 hours. Schedule a VisitContact NurseryJoin Waitlist Get in touch ### Contact Phone not yet listed 1145 Bristol Road South, Northfield, Birmingham, B31 2SL [© Mapbox](https://www.mapbox.com/about/maps) [© OpenStreetMap](https://www.openstreetmap.org/copyright/) [Improve this map](https://apps.mapbox.com/feedback/?owner=bettersearch&id=cmr0xkm3n001m01shcu7igkjr&access_token=pk.eyJ1IjoiYmV0dGVyc2VhcmNoIiwiYSI6ImNtcjB4NzVvNDA0ZTkycHF5Z3g3aWNtZWcifQ.h8Ni35tijJSAoESKsGArhg#/-1.97915/52.40517/14) [](https://www.mapbox.com/) ## Explore day nurseries near Birmingham - [Day nurseries in Birmingham](/search?q=Birmingham) - [Day nurseries in West Midlands](/search?q=West+Midlands) Is this your nursery? Claim this listing to add photos, pricing, and respond to enquiries. [Claim this listing](/claim?nursery=puzzles-day-nursery-b31-2sl-2856956) ## Frequently asked about Puzzles Day Nursery ### What kind of childcare setting is Puzzles Day Nursery? ### What part of the country is Puzzles Day Nursery in? ## Nearby day nurseries in Birmingham Other Ofsted-registered day nurseries close to Puzzles Day Nursery. - [ Ofsted: Outstanding <0.2 mi ### Cotton Tails Nursery Birmingham · B31 2RE 5.0(6 reviews) ](/nursery/cotton-tails-nursery-b31-2re-227081) - [ Ofsted: Outstanding 0.4 mi ### Busy Bees Day Nursery at Birmingham Longbridge Birmingham · B31 2SF 4.5(26 reviews) ](/nursery/busy-bees-day-nursery-at-birmingham-longbridge-b31-2sf-509451) - [ Ofsted: Good 0.8 mi ### Alphabets@Hollymoor Birmingham · B31 5ER ](/nursery/alphabets-hollymoor-b31-5er-257171) - [ Ofsted: Good 0.8 mi ### Little Men And Misses @ Hollymoor Birmingham · B31 5ER ](/nursery/little-men-and-misses-hollymoor-b31-5er-2502181) - [ Ofsted: Good 0.9 mi ### Your Co-Op Little Pioneers Nursery and Pre-School, Rathvilly Birmingham · B31 2NB 4.1(26 reviews) ](/nursery/your-co-op-little-pioneers-nursery-and-pre-school-rathvilly-b31-2nb-ey539601) - [ Ofsted: Good 0.9 mi ### The Old Station Nursery - Northfield Birmingham · B31 2HU 5.0(5 reviews) ](/nursery/the-old-station-nursery-northfield-b31-2hu-227230) [See all nurseries in Birmingham →](/search?q=Birmingham) ### Are you the owner of this nursery? 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