---
title: "Step By Step Nursery, Bushey — Rated Good by Ofsted"
description: "Step By Step Nursery in Bushey — Rated Good by Ofsted. See opening hours, fees, photos, parent reviews and contact details on Nursery Advice."
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              "reviewBody": "am genuinely disappointed with our experience at this nursery. From the start, it was clear that the staff are in desperate need of further training and support. There’s a noticeable lack of understanding when it comes to child development, communication, and basic professionalism.\nManagement, unfortunately, is completely disorganized. There seems to be no clear structure or accountability—information constantly gets lost or contradicted, and no one ever seems to take ownership of problems. When issues are raised, they’re either brushed off or handled inconsistently, which is incredibly frustrating as a parent who just wants the best for their child.\nThe overall atmosphere feels chaotic and poorly managed, and it’s evident that staff morale is low. This directly affects the quality of care and attention the children receive. I expected a nurturing, reliable environment, but instead found confusion, lack of professionalism, and a real sense that the leadership simply doesn’t have things under control.\nSadly, I cannot recommend this nursery to any parent looking for a safe and well-managed setting for their child. Until major improvements are made in training, management, and professionalism, I would advise looking elsewhere.",
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              "reviewBody": "I wouldn’t recommend this nursery to any other parents.\nAt the time, this was the only nursery in Bushey with available spaces, and I now realise there was likely a very good reason for that.\n\nOur experience was consistently disappointing. The staff did not seem to have the proper training or understanding to support young children effectively. Rather than working with parents to help the children grow, they often blamed us for any behavioural concerns, which felt both unprofessional and unfair. The management was disorganised with no clear structure or effective communication.\n\nI regret having to leave a negative review, but I sincerely hope this helps other parents avoid the stress and frustration we went through. Both the staff and management would benefit from proper training, not just in early years education, but also in how to work supportively with families.",
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              "reviewBody": "My second child to spend her toddler years with Step by Step just had her last day here. To say we're all emotional to officially close our Step by Step chapter is an understatement.\n\nThe level of care they showed both my girls was so much more than I ever expected.  The staff are incredible, supportive, and helpful with every request. But more importantly,  they took such amazing care of my children and helped them develop skills and get prepared for big school. My child looked forward to nursery, loved going to the \"hair dresser\", loved playing in the garden with her friends and all the messy play they got to do. She loved the baby chick's and getting to take Remi bunny home. She formed real bonds with her teachers and friends. When we went to the nursery for events, I could see the bond and trust she had formed with the teachers,  and she's the type to be gaurded and take a while to warm up so to see this was beautiful. They made nursery a home away from home.\n\nThe staff supported us through everything- nap times, saying goodbye to the dummy, potty training, picky eating habits, learning to share and forming friendships, speech challenges, and everything else a child goes through when they grow from ages 1 to 4. I want to thank every single staff member, from Riz and Kelly who run the day to day to every teacher who helped her grow. She loved her time here and we're really going to miss you all.\n\nIf you are looking for a nursery to care for your babies the way you do, this is the place.",
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4.  Step By Step Nursery

# Step By Step Nursery in Bushey

Compare Contact Nursery 

Ofsted: Urgent improvement · 3.4 (22 parent reviews)  · 2 Park Avenue, BUSHEY, WD23 2DD · Hertfordshire 

Number of places

49 places

Age range

0–4 yrs

Last inspected

Apr 2026

Local authority

Hertfordshire

About 

-   About 
-   Pricing 
-   Ofsted 
-   Inclusion 
-   Reviews 
-   FAQ 

-   [About](#about)
-   [Pricing](#pricing)
-   [Ofsted](#ofsted)
-   [Inclusion](#inclusion)
-   [Reviews](#reviews)
-   [FAQ](#faq)

Email Nursery

## About this day nursery

Step By Step Nursery, registered in 2005, operates as a childcare on non-domestic premises setting in Bushey, catering to children aged 0-4 years. The nursery employs 15 childcare staff, with nine holding Level 3 or above qualifications.

Since its "Good" rating on 8 February 2023, the nursery boasts a friendly environment where children are excited to arrive and display high levels of confidence, engaging well with visitors. The nursery is open all year round, from 7:30 am to 6:30 pm, Monday to Friday.

Currently, the nursery is developing its outdoor play area to provide continuous access to high-quality outdoor learning opportunities. Children at Step By Step Nursery also develop a strong love for stories, enjoying books with staff in cosy reading areas and participating in activities based on their favourite tales.

The staff at Step By Step Nursery are skilled in supporting children's understanding of managing risks and use age-appropriate methods to enhance mathematical development. Parents consistently praise the management and staff, noting the positive impact of recent management changes and high-quality communication regarding their children's development.

Our ethos

We strongly believe that Early Years lay the foundation for children’s future life and therefore consider the welfare and development of each child paramount. We believe in a child-centred and play-based approach to learning & development where individual characteristics, the diversity of family background, race & culture are valued. We aim to ensure that every child in our care has opportunities to be creative and imaginative, develop curiosity and interest in the world and become an independent, self-motivated and complete individual. Our passionate team of educators delivers a programme of stimulating and exciting activities and experiences to navigate children through key childhood milestones. The curriculum is devised in line with the EYFS statutory framework and our preschool children enjoy additional resources to prepare them for the next step in their educational journey.

What it's like

Children of all ages are excited to arrive at this friendly nursery. They demonstrate high levels of confidence, engaging well with visitors and taking pride in their skills. Children also develop a love of stories, exploring books with staff in cosy reading areas and engaging in activities based on their favourite tales.

Friendly environment Confident children Love of stories Mathematical development Risk management 

## Pricing & funding

Funding accepted

15 hours — eligible 2-year-olds 15 hours — universal (3–4 yrs) 

Pricing on request 

This nursery doesn't publish its fees online. Contact them directly for an up-to-date price list and availability.

[Request pricing →](https://feeds.feedburner.com/stepbystepnurseries)

### Official Ofsted Report

Independent inspection of Step By Step Nursery

Inspection date

Apr 2026

Inspection no.

10265183

Lead inspector

Antonia Campbell

Safeguarding arrangements are effective

[Download full report (PDF)](https://files.ofsted.gov.uk/v1/file/50304264)[View on Ofsted.gov.uk](https://reports.ofsted.gov.uk/provider/16/EY295902)

Visit or enquire

### Book a show-around

Most settings reply within 48 hours.

Schedule a VisitContact NurseryJoin Waitlist

Get in touch

### Contact

Reveal phone number 

Contact Nursery [

Visit website ](https://www.sbsnursery.co.uk/fw-nurseries-bushey)

2 Park Avenue, BUSHEY, WD23 2DD 

Opening hours

7:30am – 6.30pm, 52 weeks per year

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## Key facts

Opening hours

7:30am – 6.30pm, 52 weeks per year

Term time / All Year

All\_year

Established

2005

Ofsted Inspection — new report card

### Urgent improvement

Last inspected Apr 2026

Headline: Urgent improvement 

Grade summary

Exceptional 

— 

Strong standard 

— 

Expected standard 

— 

Needs attention 

— 

Urgent improvement 

Each dot represents one of the six inspection categories. Headline is the average of the six grades, rounded up.

Category grades

Achievement Urgent improvement 

Behaviour, attitudes and establishing routines Urgent improvement 

Children's welfare and wellbeing Urgent improvement 

Curriculum and teaching Urgent improvement 

Inclusion Urgent improvement 

Leadership and governance Urgent improvement 

Age range

0 to 4

Registers

Early Years Register

Ofsted Inspection

## Ofsted rating for Step By Step Nursery

Last inspected 27 April 2026 · Antonia Campbell

Safeguarding effective 

What it's like to attend

Children of all ages are excited to arrive at this friendly nursery. They demonstrate high levels of confidence, engaging well with visitors and taking pride in their skills. Children also develop a love of stories, exploring books with staff in cosy reading areas and engaging in activities based on their favourite tales.

Inspector highlights

-   Children of all ages are excited to arrive at this friendly nursery. 
-   Children of all ages demonstrate high levels of confidence and engage well with visitors. 
-   Children of all ages develop a love of stories to support their literacy development. 
-   Staff use age-appropriate methods to support children's mathematical development. 
-   Children behave well in all areas of the nursery, are kind to one another and cooperate well in activities. 
-   Staff are skilled at implementing strategies to support children's understanding of managing risks in their play. 
-   The newly established management team reflect well on all areas of their practice and use feedback to make well-informed changes. 
-   Staff make good use of assessments to gather up-to-date information about children's development and use it to plan age-appropriate activities. 

Areas to develop

-   1 Ensure staff consistently use their detailed knowledge of children's next steps to support their learning. 
-   2 Enhance methods of coaching to support staff to identify areas for development and raise the quality of their teaching to a consistently high level. 

Inspection #10265183 · Source: Ofsted [View full Ofsted report](https://files.ofsted.gov.uk/v1/file/50304264)

Inclusion & environment

## How they support every child

Outdoor space

The nursery is currently developing the outdoor play area. This will enable children to have continuous access to high-quality learning opportunities outside.

## Parent Reviews of Step By Step Nursery

3.4 

(22) 

![](https://lh3.googleusercontent.com/a/ACg8ocI15-DGSf_8c-pTjk79KHjgdZS5URubTY2WVvT8CnEG3BY_VQ=s128-c0x00000000-cc-rp-mo)

Naiya Walsh

3 months ago

This nursery is in dire need of improvement. The facilities are consistently unhygienic, with cleanliness being a major concern throughout the premises. The staff-to-child ratios are frequently not met, leaving children unsupervised and unsupported. Furthermore, the qualifications of the staff appear questionable, and the management demonstrates a significant lack of competence in handling their responsibilities. It's apparent that the manager is not equipped for her role, and there are concerns that favoritism within the management structure may be impacting operational effectiveness and the overall well-being of the children. Consequently, the children are not being looked after to an acceptable standard. The manager is not strong enough for her job, and lacks common sense. This nursery falls significantly short of acceptable standards. The environment is consistently unhygienic, raising serious concerns about the children's health and safety. Management appears to be ineffectual, failing to maintain proper staff-to-child ratios and ensuring staff are adequately qualified. The overall lack of oversight and poor management practices mean that the children are not receiving the quality of care they deserve. It's a deeply disappointing experience, and I cannot recommend this nursery.

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2xZMFlYWnZZMlJrV0hrdFNFNXBRV1pIUVRKVFVYYxAB!2m1!1s0x48766acb923aa933:0x728b0748e6cf3e62)

![](https://lh3.googleusercontent.com/a/ACg8ocIGpCG1YngONMxYxtPHNu4ungHniMj6mmqDx_Ma8joZ_qfVQQ=s128-c0x00000000-cc-rp-mo)

Sarah

6 months ago

am genuinely disappointed with our experience at this nursery. From the start, it was clear that the staff are in desperate need of further training and support. There’s a noticeable lack of understanding when it comes to child development, communication, and basic professionalism. Management, unfortunately, is completely disorganized. There seems to be no clear structure or accountability—information constantly gets lost or contradicted, and no one ever seems to take ownership of problems. When issues are raised, they’re either brushed off or handled inconsistently, which is incredibly frustrating as a parent who just wants the best for their child. The overall atmosphere feels chaotic and poorly managed, and it’s evident that staff morale is low. This directly affects the quality of care and attention the children receive. I expected a nurturing, reliable environment, but instead found confusion, lack of professionalism, and a real sense that the leadership simply doesn’t have things under control. Sadly, I cannot recommend this nursery to any parent looking for a safe and well-managed setting for their child. Until major improvements are made in training, management, and professionalism, I would advise looking elsewhere.

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2pkc1RtdFpOVVpvTlZaeGVqWnRNMDQzYkhnMGRGRRAB!2m1!1s0x48766acb923aa933:0x728b0748e6cf3e62)

![](https://lh3.googleusercontent.com/a/ACg8ocLrz3BAwmmTvooMDvGPOIqaqcBG8leHbpUABMIQMn7vBQLuBQ=s128-c0x00000000-cc-rp-mo)

Roxana

6 months ago

Unfortunately, our experience with this nursery was not good. Both my friend and I decided to move our babies to another nursery. We were not satisfied with the care and overall experience here. This review reflects my honest and personal experience and I stand by it. I also want to note that the reply from the director claiming “the real Roxana” did not write this review is unprofessional. I find it unusual and concerning that management claims to call parents and ask whether they wrote a review, this is not a standard or appropriate practice.

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT2xOclJYcDFVMUF6UjBWSWVYWm1SMmRQUzJocGRIYxAB!2m1!1s0x48766acb923aa933:0x728b0748e6cf3e62)

![](https://lh3.googleusercontent.com/a/ACg8ocIl8MMW5nghtTPJ0ah3NHWFHOv-2BwyLzT_dKxuUemmnQWpPg=s128-c0x00000000-cc-rp-mo)

Hannah Noonan

7 months ago

I wouldn’t recommend this nursery to any other parents. At the time, this was the only nursery in Bushey with available spaces, and I now realise there was likely a very good reason for that. Our experience was consistently disappointing. The staff did not seem to have the proper training or understanding to support young children effectively. Rather than working with parents to help the children grow, they often blamed us for any behavioural concerns, which felt both unprofessional and unfair. The management was disorganised with no clear structure or effective communication. I regret having to leave a negative review, but I sincerely hope this helps other parents avoid the stress and frustration we went through. Both the staff and management would benefit from proper training, not just in early years education, but also in how to work supportively with families.

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT21rNE5rTlVNVk56TkhWNFlWQnZPRVpCUWtVNFIxRRAB!2m1!1s0x48766acb923aa933:0x728b0748e6cf3e62)

![](https://lh3.googleusercontent.com/a/ACg8ocJGU37E3WXz2b9KAMALpW6DyaIjj1Gd30PWg_GjbtRJbgiZUg=s128-c0x00000000-cc-rp-mo)

Kristin Hefferon

10 months ago

My second child to spend her toddler years with Step by Step just had her last day here. To say we're all emotional to officially close our Step by Step chapter is an understatement. The level of care they showed both my girls was so much more than I ever expected. The staff are incredible, supportive, and helpful with every request. But more importantly, they took such amazing care of my children and helped them develop skills and get prepared for big school. My child looked forward to nursery, loved going to the "hair dresser", loved playing in the garden with her friends and all the messy play they got to do. She loved the baby chick's and getting to take Remi bunny home. She formed real bonds with her teachers and friends. When we went to the nursery for events, I could see the bond and trust she had formed with the teachers, and she's the type to be gaurded and take a while to warm up so to see this was beautiful. They made nursery a home away from home. The staff supported us through everything- nap times, saying goodbye to the dummy, potty training, picky eating habits, learning to share and forming friendships, speech challenges, and everything else a child goes through when they grow from ages 1 to 4. I want to thank every single staff member, from Riz and Kelly who run the day to day to every teacher who helped her grow. She loved her time here and we're really going to miss you all. If you are looking for a nursery to care for your babies the way you do, this is the place.

[Read on Google](https://www.google.com/maps/reviews/data=!4m6!14m5!1m4!2m3!1sCi9DQUlRQUNvZENodHljRjlvT201SU1tdFVYMVJHYnpKT2FXTnlTR054UkVSQ00yYxAB!2m1!1s0x48766acb923aa933:0x728b0748e6cf3e62)

Reviews from Google for Step By Step Nursery. [See all on Google Maps](https://maps.google.com/?cid=8253698751777947234&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA)

Inspection history

Date: May 2009

The most recent inspection point has been hidden because the parsed entry didn't match the headline Ofsted rating (Good ). We're re-checking it against the original report.

-   March 2023 Good 
-   February 2023 Good 
-   June 2017 Good 
-   May 2017 Good 
-   April 2015 Good 
-   March 2015 Good 
-   June 2009 Good 
-   May 2009 Good 

## Frequently asked about Step By Step Nursery

### How is Step By Step Nursery classified by Ofsted?

### How can Step By Step Nursery be contacted?

### What is Step By Step Nursery working on improving?

### What ages of children does Step By Step Nursery look after?

## About the setting

Step By Step Nursery registered in 2005. The nursery employs 15 members of childcare staff, with nine holding appropriate early years qualifications at level 3 or above. The nursery opens from Monday to Friday, all year round from 7.30am until 6.30pm and provides funded early education for two-, three- and four-year-old children.

URN

EY295902

Registered person

Step By Step Nursery Limited

Day care type

Full day care

Register

Early Years Register

Establishment type

Childcare on non-domestic premises

Previous rating

Good

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