Bright Horizons Frimley Green Day Nursery And Preschool

Sarah M

a year ago

We had our visit today and would like to say thank you to the wonderful staff at Bright Horizons. From the moment we arrived, everyone was incredibly warm and welcoming — not just to us, but especially to our son. He connected instantly with the team lead who showed us around, which was lovely to see. What stood out to us was their clear, child-centred approach to development and wellbeing. It's evident that they place great importance on working in partnership with parents and maintaining open and thoughtful communication. The team’s experience and genuine care for the children really came through. The manager, Lynsey and deputy manager, Faye also spent time with us which we really appreciated. After a difficult experience with a previous nursery, we were understandably cautious. However, speaking with the staff here and seeing the happy, engaged children has truly helped to restore our confidence and trust. We're very grateful. Thank you

Ruxandra Fratescu

2 years ago

From my experience, this nursery seems more of a money making machine than the caring environment you'd want for your child. I ended up not taking my daughter there, and I'm so glad! Their facilities seem ok (there's definitely better in the area, as I toured a few places), but they are just money grabbers. We cancelled our daughter's place there and, despite the fact that their terms & conditions reflect clearly that we should have the registration fee refunded, one month later they are still dragging their feet to have this done. I had to chase them time and again for £150. They were very quick in taking the funds and responding when we registered her there, now all of a sudden they are very unresponsive. This is my second child going to nursery, and having dealt with a few such establishments throughout the last 5 years, this is the most business least child focused I have seen. All in all, not a place I would recommend or want my child to attend.

Hayley Butler

6 years ago

This is a truly wonderful nursery, the staff are absolutely fantastic. Being a full time working parent is hard and the guilt of leaving your child is phenomenal but we have no worries sending our daughter here. She has a fabulous time, goes in with her arms wide open. They are always doing specific activities with the children really concentrating on their development needs. The food is freshly cooked and all the facilities are very clean. The staff are fun and welcoming and I would highly recommend this nursery. My daughter has come on leaps and bounds since joining!

Sophie Scoon

a year ago

Very disappointing - we went for a tour today, the staff didn’t seem enthusiastic at all, the set up of the whole nursery feels and seems very cramped and congested. The ceiling in one room looked like there was damp or a leak coming through which is quite concerning with children around. 2 rooms for children from the age of 1 and upwards isn’t enough in order to cater for their needs.

Phil Ward

4 years ago

We sent our son there for about a year before pulling him out in favour of another nursey . For the most part a fantastic nursery …. BUT… there is a major problematic culture of phoning parents immediately the minute children show any sign of illness. This might sound petty but if you work on London getting a call multiple times and finding your child is not Ill is a major problem. One of neighbours in deepcut also had the exact same issues with constant phones calls when any sign of illness surface and this was pre Covid times. On many occasions I had to collect our son with a temperature which did not apparently drop after calpol, but was literally not elevated at all by the time I got him home. We had another incident of suspected foot and mouth which turned out to be literally nothing, I couldn’t even find the mark to take him to the GP. The final straw was chickenpox, which our son had but it was approaching 2 weeks after and had healed. He was actually allowed in the nursery an entire day , then the following day refused entry by the deputy manager as his scabbed over marks apparently “didn’t look healed” . We winded up going to the doctors under their instruction . The GP was astonished he’d been refused entry . We told the nursey and the deputy manager thought it best to confirm the sorry but phoning the doctors surgery . We received no apologies from the manager in question and she was actually really quite rude. We lodged an official complaint to the manager who handled it really well, but it left such a bad feeling and we had so many calls for illness collections over hardly anything that we took him out not long after. Both our children have been to Frimley nest now and I think I’ve collected our son once in 18 months for illness