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Partou Chapel House Day Nursery & Pre-School

Ofsted: Inadequate
(Sept 2025)
·
3.9(7 parent reviews) ·48 Chapel Road, LONDON, SE27 0UR · Lambeth
Number of places
119 places
Age range
0–4 yrs
Last inspected
Sept 2025
Local authority
Lambeth

About this day nursery

Partou Chapel House Day Nursery & Pre-School, located near West Norwood Town Centre and Railway Station, offers a stimulating environment within a converted chapel. The nursery focuses on providing spacious indoor and outdoor areas that encourage educational activities and imaginative play, supported by highly trained practitioners.

As part of Partou, the largest childcare group in the Netherlands, the nursery benefits from extensive expertise in learning and development, ensuring a unique experience for each child. Their approach is child-led, aiming to build confidence and curiosity, allowing children to flourish.

The nursery emphasizes strong parent partnerships, providing regular updates on a child's progress. They prioritize healthy and delicious meals, freshly prepared, and advocate for continuous learning for both children and staff, fostering a community built on care, compassion, and understanding.

The facility also features the largest nursery garden in the area, complete with trees and vegetable patches, and convenient on-site parking.

Our ethos

For Partou, childcare is a journey where every child leads in a unique direction. As part of the Netherlands’ largest childcare group, they access world-leading expertise in learning and development, ensuring children benefit from experiences as unique as they are. Their child-led approach emphasizes building confidence and curiosity, enabling every child to flourish.

What it's like

Children's safety and well-being are not assured, and risks are not consistently assessed and minimised. Fresh drinking water is not readily available for all children, and accidents are not consistently recorded or shared with parents in a timely manner. While older children experience quality staff interactions, younger children do not receive the same level of support, leading to hindered progress.

Spacious indoor and outdoor environmentsConverted chapel settingChild-led approachExtensive nursery gardenFreshly prepared meals

Pricing & funding

Fees are split into care, meals and snacks, and consumables for transparency. Charges are billed across 52 weeks of the year, including bank holidays. Government funding only applies to the care portion of the fee, meaning meals, snacks, and consumables remain fully chargeable on funded sessions.

Funding accepted

15 hours — working parents (9 months–2 yrs)15 hours — universal (3–4 yrs)30 hours — working parents (3–4 yrs)Tax-Free Childcare

Good to know

  • A non-refundable registration fee of £75 or a £75 deposit is required to reserve a place.
  • Fees are charged across 52 weeks of the year, including Bank Holidays.
  • Government funding only covers the care fee; meals, snacks, and consumables are fully chargeable.
  • Consumables fee includes daily care items such as nappies, wet wipes, and sun cream.

Key facts

Food

Healthy and delicious meals from our seasonal menu, freshly prepared at the nursery.

Term time / All Year

All Year

Ofsted Inspection

Ofsted rating for Partou Chapel House Day Nursery & Pre-School

Last inspected 24 September 2025 · Agnes Wink

Overall effectiveness
Inadequate

Actions the provider must take

  • ensure that fresh drinking water is always available and accessible to all children
  • ensure that systems to record accidents and injuries are robust and that all staff follow the correct processes
  • implement robust procedures to prevent unauthorised persons entering the premises
  • ensure leaders and staff understand and implement robust risk assessment, which is used effectively to identify any risks to children's safety and take action to reduce or minimise risks in a timely way.
  • support staff to identify what babies and young children need to learn next and plan learning opportunities that enable all children to make good progress
  • strengthen staff interactions to ensure that babies and younger children are hearing high quality language, which supports their communication and language development effectively
  • improve partnership working with parents to ensure continuity of children's learning at home.

What it's like to attend

Children's safety and well-being are not assured, and risks are not consistently assessed and minimised. Fresh drinking water is not readily available for all children, and accidents are not consistently recorded or shared with parents in a timely manner. While older children experience quality staff interactions, younger children do not receive the same level of support, leading to hindered progress.

Inspector highlights

  • All children behave well and respond positively to staff's explanations of rules and expectations.
  • Older children engage in activities they enjoy, such as exploring sand and water and manipulating playdough.
  • Staff working with older children support them in understanding positive behaviours, such as sharing and taking turns.
  • Staff report feeling supported by leaders, and their well-being is carefully considered.
  • They attend regular supervision sessions and receive some training relevant to their roles, such as a course on the correct procedures for lifting children.

Areas to develop

  • 1Leaders have not addressed some of the actions raised at the last inspection.
  • 2Further breaches of statutory requirements were identified during this inspection.
  • 3Drinking water is not always available or accessible to all children.
  • 4Staff do not safely supervise younger children as they explore climbing equipment.
  • 5These accidents are not consistently recorded by staff or shared in a timely manner with children's parents.
  • 6Leaders do not ensure that robust procedures are followed to prevent unauthorised persons from entering the premises unsupervised.
  • 7Leaders and staff do not demonstrate an adequate understanding of potential risks to children.
  • 8They fail to identify and remove hazards, such as pieces of cling film and bubble wrap, which are accessible to very young children.
  • 9Some weaknesses in staff's knowledge and teaching skills remain, particularly in providing tailored support and planning activities for younger children.
  • 10This includes identifying what these children need to learn next.
  • 11Staff do not engage as effectively with younger children, particularly to support their language and communication skills during play.
  • 12They do not introduce new vocabulary or explain narratives.
  • 13Staff do not consistently share important information with all parents in a timely manner or provide support in helping their children learn at home.
Inspection #10410668 · Source: OfstedView full Ofsted report

What parents say

Verbatim quotes recorded in the Ofsted inspection

"Parents report that their children are well settled in the nursery and speak positively about the staff and the care their children receive."

Inclusion & environment

How they support every child

Outdoor space

Staff do not safely supervise younger children as they explore climbing equipment. They do not support babies and toddlers as they use the indoor climbing frame safely, and as a result, accidents happen.

Parent Reviews of Partou Chapel House Day Nursery & Pre-School

3.9
(7)
Jesna elizabeth
a year ago

From the very first day, the warm and welcoming atmosphere at Chapel House Nursery made my daughter feel comfortable and secure. The dedicated and caring staff especially Michell, Elle, Angela & Donna have consistently gone above and beyond to ensure that she feels valued, happy, and engaged. Their genuine love for children and passion for early childhood education is evident in everything they do. I am particularly impressed with the personalized attention and support provided by the staff. They have taken the time to understand my daughter's unique needs and interests, tailoring their approach to foster her growth and development. The regular updates and feedback on her progress have been invaluable, allowing me to stay connected and involved in her learning journey. Moreover, the facilities at the nursery are outstanding. The classrooms are bright, clean, and well-equipped with a variety of educational materials and toys. The outdoor play area is safe and inviting, providing ample opportunities for physical activity and exploration. As my daughter prepares to transition to the next stage of her education, I am confident that the foundation laid by Chapel House Nursery will serve her well. The skills, confidence, and friendships she has gained here will undoubtedly have a lasting positive impact on her future. Thank you once again to the entire team at Chapel House Nursery for creating such a wonderful and enriching environment for my daughter. We will always cherish the memories and experiences from her time here.

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Percy Asamoah
2 years ago

Your Account team and Admissions are not communicating properly ,there is always a problem, Parent being stressed for nothing, and also is the most expensive Nursery in the area but nothing to show for it apart from stress, The staff's at the Nursery Excellent ,but the Management is Bonkers Many thanks Percy.

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apurva singh
2 years ago

Staff is really good, my Son loves every single lady there,you do take care really love specially Elli,Michelle n Neha, thank you so much for your love

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Shital Shah
7 years ago

Amazing friendly nursery with lots of outside garden space! Good for tiring out an energetic boy ;)

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Assitha Fofana Soumahoro
8 years ago

Unprofessional and rude staff. They are not organised and lazy.

Read on Google

Reviews from Google for Partou Chapel House Day Nursery & Pre-School. See all on Google Maps

Inspection history

Date: July 2012

  • September 2025Inadequate
  • May 2025Inadequate
  • January 2022Good
  • May 2018Good
  • April 2017Good
  • August 2016Good
  • June 2014Good
  • July 2012Good

Frequently asked about Partou Chapel House Day Nursery & Pre-School

About the setting

Partou Chapel House Day Nursery & Pre-School registered in 2012 and is located in West Norwood, in the London Borough of Lambeth. It is open all year round, from 7.30am to 6pm, Monday to Friday, except for bank holidays and one week at Christmas. The nursery provides government funded childcare. There are 14 staff who work directly with children; 11 of whom hold appropriate early years qualifications.

URN
EY441905
Registered person
Partou UK Limited
Day care type
Full day care
Register
Early Years Register
Establishment type
Childcare on non-domestic premises

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This listing has been compiled from official Ofsted records, the nursery's own website, details provided directly by the nursery where available, and other trusted public sources. We regularly review and update listings to keep the information as accurate as possible. Learn more