YMCA Woolston Day Nursery

Jenny Swain

5 months ago

My SEND daughter was unable to attend. We applied around Easter 24, had funding agreed for September, they then wanted my 1.5yo to have 2 adults to her. Which every other professional and myself felt was completely unnecessary and we felt like they were blocking her attending. I had to continue to chase them for updates on when they'd recruited and the September start. September she was unable to start due to not having a 1:1. And by November we were still left with nothing in place. No communication from them, and the last phone call I had, the admin team seemed unaware that they had a 1:1 vacancy!!! When i asked about applicants for her 1:1, they at one point had offered someone the job, but we're awaiting a reply for weeks... they said if they turned it down, they had another applicant, but as the weeks sent on, before this person declined, I had no more information. Finally I asked for a refund of my deposit, for her stating there, which I have chased, and although they said they would refund me, I've not yet received any money back for a service they couldn't provide! I have more negative feedback, and we didn't even start!!! In response to your reply, why do I have to send an email AGAIN after I've sent over 20 and phone over 13 times?!? I really hope this will achieve something, but I am really not convinced!

Pauline paulina

a year ago

Highly recommend, my son joined the nursery in December 2023, and that was the best decision that we could make. All the staff are amazing and highly experienced. My son enjoyed every single moment. You all will be missed. Thanks you very much for everything ❤️❤️

Suzanne Martin

a year ago

Such an amazing Nursery!! My daughter has come on leaps and bounds since being here! Staff in the preschool room are friendly and professional! They have such lovely activities out for the children and always put the children first and help the children thrive to the best of their abilities! If you’re looking for somewhere to send your child I 110% recommend! :)

Alison Burgess

a year ago

After my eldest daughter attended YMCA Woolston, who was very happy here, I decided to enrol my youngest daughter. My eldest didn’t enjoy the previous nursery she attended, so I was very worried about her joining YMCA Woolston. After she settled in, she loved going to nursery and the preschool team prepared her very well for school. Moving my eldest was the best decision I could’ve made, she was very happy here. My youngest has only attended YMCA for 6 months, in these 6 months she has thrived. She gets excited when it’s her day for nursery. Her observations have lots of detail, tells me what she is learning and what she has learnt from it, the picture’s back up the observation. As an experienced Nursery Practitioner and a parent, I highly recommend this nursery to friends, family and others. This nursery is nurturing, caring and supportive.

Michelle Ma

2 years ago

Hannah was an excellent employee who responded to my emails in a timely manner, helped me solve problems, and arranged sessions for my son very quickly. Yesterday, we met my son's Key person Katy and Cristina. They have helped and answered a lot of our questions. Cristina is very professional and skilled, and Katy is gentle and sincere，I really like both of them, and I hope my son will enjoy it here.