Redroofs Day Nursery

Hila

a year ago

First impressions were really good, especially the walk around. The staff who look after the kids were also professional. Location is great to an extent, although if it’s busy, there may not always be somewhere local to park your car. Lovely spacious rooms. From memory, I think it was all artificial grass in the gardens. Not a huge thing I guess for many people, but real grass beats artificial in a lot of weather conditions. Main reason it’s a 3 is due to lack of communication.. Almost every nursery is oversubscribed, but you’d think communication with current and new parents would be a priority. It’s been over 3 months since I’ve checked and their website is still not up and running. Emailed for some further info, however to date it’s been over 8 weeks and I still haven’t had a reply.. The information given over the phone is different to when you visit them face-to-face. Decided to stick with my older kids’ nursery for the new baby as they answer non-urgent queries on the same day even by email. Yes, they may charge £10 extra per day; but at least I know my questions are answered and all the information is updated on their website. We’re all busy (even working parents), so I find it vital that if I had a question, I would be able to find it on their website or at least by email within a timely manner. Even as parents we don’t always find time to phone, especially if it’s not urgent. It has lots of good things, but I think communication really needs an oomph - the reason I decided not to go with them & actually leave a review. It’s a real shame, as most parents are trying to secure a place for their child more than a year in advance (which is very stressful in itself) & being made to feel not so important is kind of embarrassing in front of other parents and staff. Just lack of communication even amongst staff - as staff on the phone give you different advice and more senior staff at the door give contradicting advice. Real turn-off.

catherine Aldsworth

9 years ago

Everything about Redroofs is Excellent. Both my Daughters have attended Redroofs before moving on to Bitterne c of e. The facilities, the staff, the management are all outstanding. Without doubt the best day care nursery in Southampton 10 out of 10

Fiona Pearson

8 years ago

Beautiful setting, amazing caring staff. Always striving for better. My son will always remember his time here... home from home with the excitement of more. Lucky and privallaged for my son to have 2 years here

Rodwell Sibanda

5 years ago

This is the best nursery around. Lots of activities for the kids. Its professionally run with the kids best of interest put first.

Zoe Brockington

7 years ago

Best nursery around