Bright Horizons Ely Day Nursery and Preschool

Irina PANŢIRU

a year ago

If you’re looking for a safe place to send your kids….this place is NOT it. Over the last 6 months I felt anxious leaving my child in their care. At pick up time they would come home with deep scratches which have scared their face and arms, constant bruises on their back, bite marks, and large bumps to the back of the head. All caused by ONE other child. According the manager, this is apparently normal behaviour and brushed off. In the end, they stopped logging incidents and telling us about them. We would only find out by seeing teeth marks or bruises on their body when we picked them up. There were multiple complaints raised by myself and other parents encountering the same issue, but nothing has ever been done to keep the kids safe. Sadly after so many years and good friendships, I decided to remove my child from their ‘care’ for the sake of their wellbeing and safety. Just so the reader of this review is aware, the same problematic child is still there, so if you do decide to place your kid here, I wish you the best of luck, you may need it. I would not be able to recommend Bright Horizon Ely at all, as children’s safety should come first and that is not the case for the management of this nursery.

Lewis Phillips

a year ago

After 2 years, we have had to remove our daughter from this school due to serious concerns for her welfare. The toddler room was great, teachers were great and our child learned and developed at a great pace. Then Pre-school.... - High turn over of staff - Key worker changed every 2 months - Regular low staff to child ratios, especially at collection times (as I have not been to the nursery during the day). Then the safety questions..... - Daughter has multiple deep scratches all over her face. The school never contacted us at all to inform us. - Daughter had a seriously large lump on the back of her head with bloody speckles. - Daughter had a bite mark and teeth imprint on her hand - Daughter was punched in the back whilst waiting to be collected by myself.... - All by the same 1 child. Complaints where raised to on-site management, escalated to the safe guarding team, escalated to a regional director and all failed to action any plan to safeguard the children.

Gavin Reynoldson

2 years ago

Really happy with my childs care at Bright Horizons Ely. The staff and facilities are excellent. Everyone is always very helpful, happy and cheery. We get a detailed explaination everyday of the activities my son has been doing throughout the day and the app is really useful for seeing updates about what they have eaten and been up to. I highly recommend them.

Daniel Davison

3 years ago

I strongly recommend you sit down with someone here and go through all the paper work carefully with someone who actually knows what they’re talking about. The information we received seemed absolutely perfect with our hours on top of government funding - However what we thought we were getting and what we got was poles apart. Our child attends for six hours a day but we’re charged for twelve hours because of the companies set up times of Am and Pm sessions. If you fall into both Am and Pm sessions with your times you will be charged the maximum of these sessions regardlessly. We was not given accurate financial informal initially, we were then told (after being invoiced) that they can only claim a certain amount of our child’s government funding per week (so what’s the point in having it?) another grey area. On top of this the first invoice we were charged for weeks and weeks prior to my child even attending the nursery. Oh, and double billed a month! 1st invoice!! Great start. I’m pleased we never signed the banking paper work with the child (under 18) admin worker here who tried to get us to sign as we discussed everything upon reading another review here I just read about a lady struggling to be credited back £100. How this place helps working families I’ll never know - it’s extortion. Money well spent but the business plans crafty. This is just an honest review from our experience, we simply would have appreciated the correct information first time round is all, from experienced staff. Shame, our child loves it and is blossoming ever so well - hats off to the staff ‘surrounding the children’ Credit where credits due, again being honest.

Selena McCabe

6 years ago

My son attended Bright Horizons from 7 months old up until he started school. The staff are wonderful and really helped to nurture him not only emotionally but also in his development as he grew from a baby to pre-schooler, and prepared him for big school. They were also very reassuring to me as a first time mum leaving my little baby in their care, nothing was too much trouble. I'd highly recommend Bright Horizons!