Kindred Twickenham Day Nursery

Jessica Robinson

11 months ago

My son attended this nursery from December until May. It all seemed great at first, the staff seemed lovely and seemed like they really cared for the children. However unfortunately on three separate occasions he had come out of nursery with marks on his face/ear. I completely understand children between the ages of 2/3 are still developing how to express emotions ect but on the three separate occasion's it was not witnessed by a member of staff, not once. It was also never captured on their CCTV . So just felt this was really a safeguarding issue because why are children being left unsupervised? After learning that a LOT of children from his group/class had gone home with the same marks/scratches, i decided that was enough, they obviously were not being cared for properly. The staff have a duty of care and it just wasn't being met. While i understand everyone has different experiences unfortunately this nursery was just not for us and i felt like my child was not being cared for properly. I dont normally write reviews however i would just like parents to be aware if you are thinking about sending your child here.

Daniel Dimitrov

2 months ago

Excellent service we are so happy of the Nersery everyone is so friendly my small one he learned a lot of things they have a really good time there. This is the best placeFor as

Jessica Fisher

7 years ago

My two children attend Twickenham Day Nursery. The nursery has a friendly, family feel with great facilities. The food served is excellent. My children have progressed since they started there, both in terms of their confidence and development. I would recommend the nursery to others.

Jessica Pearson

7 years ago

My daughter attends Twickenham day nursery two days a week and I would highly recommend. The staff are great and really loving, the meals are all freshly prepared on site and look and smell delicious and there is always so much put back into the nursery and the children in the setting. Thank you Twickenham day nursery.

CHERISSE Frederick

3 years ago

I requested a place for my daughter, having recently been made redundant I had a 15 hr childcare code. Once the manager heard this he was not interested. Said there was nothing available. I enquired about a waiting list or if there was availability at their sister nursery. I received no response. I was then accidentally copied into an email to another parent stating that there was availability. I am now back on my feet and am paying a different nursery full time hours. It’s a shame you don’t want to help out people just going through a rough patch and are only concerned with the money. So many other lovely providers locally who offered different options. Further to the response below. You have confirmed that i did indeed make the correct decision by not sending my daughter to Twickenham Day Nursery, as rather admit to the mistake you have made, you have now lied in your response. I have the email that I have been copied into to another parent and I have the complete email trail which you did not respond to on 20/5/22. I even sent a further follow up email on 31/5/22 which you also did not respond to. If this was a generic email as you state. Then why was another parents email address included and why did the email state that there was limited places available when you had stated that there was none? I am now The Head of Safeguarding in my new role and take data breaches very seriously. You have shown yourself to be further dishonest which is not what anyone would want in a provider caring for their child. I have all the correspondance and have no reason to lie. You could have just admitted you made a mistake.