Monkey Puzzle Day Nursery Battersea

Bina Bllaca

5 months ago

I have had a great experience with both my children being at monkey puzzle battersea. My first child has now left but i still have my second child there. The staff and management have treated me and my family like family. They have done everything timely and made sure that my children were okay. Im glad that we chose this nursery.

Paige

5 months ago

My daughter attends this nursery in baby room and I must say she is very loved by the staff every time I drop her off she just runs into the room as she knows she’s in safe hands all the staff are incredible the hand overs they do are so lovely with great detail. The baby room staff are so alert and so caring I’m so happy I’ve decided for my daughter to go to this nursery she’s improved so much here since she’s been here she’s learned a words she’s learnt how to do things her self and I thank the nursery for all of this. I would most definitely recommend this nursery it is amazing

Olympe Markoff

5 months ago

My daughter attended Monkey Puzzle Nursery for around 2–3 weeks in the baby room, she was at the time 5/6 months old and I’m writing this review to warn other parents based on our experience there. Although the building and outdoor area are both good, the quality of care we experienced in the baby room fell far below what we expected, and we ultimately removed our daughter because of a serious safeguarding incident that was formally reported to the local authority. Communication & Staff Concerns From the beginning, communication was poor and often inconsistent. While the manager herself was very kind and approachable, she always seemed overwhelmed, and in my view this affected communication both with parents and within the room. I also had concerns about staff training and professionalism. Several interactions made me question whether all staff were fully equipped to handle the needs of very young babies. Concerning Behaviour Toward Babies One of the most upsetting things I witnessed was the way a baby-room leader spoke to children. On three separate occasions, I personally heard her shouting at a baby who was crying, saying things like “Stop crying now, that’s enough!” This behaviour felt completely inappropriate, especially for babies who are still adjusting to being away from home and often just need comfort. Feeding Instructions Ignored At 5–6 months old, my daughter was still on first-stage milk, and we had clearly stated that we did not want her moved to follow-on milk yet. Despite this, we later discovered she was given age-2 milk without our consent. This was extremely concerning to us as parents. Safeguarding Incident The incident that made us remove her immediately involved her being put down for a nap in the sleep room and left without supervision, with no handover and no monitoring equipment (no camera, monitor, or walkie-talkie). When staff eventually returned, she had been crying alone in her cot for a concerning prolonged period (we’ve been told later that week the amount of time from CCTV). This was not a misunderstanding — the issue was serious enough that it was formally reported to the relevant local authorities as a safeguarding concern. Because of the seriousness of the situation, we withdrew her straight away. We still have not heard anything directly from the nursery regarding this incident. I understand every family has different experiences, but based on what we went through in such a short time, I would strongly encourage parents to look very carefully and ask detailed questions before choosing this nursery.

Riccardo Carapellese

9 months ago

We are extremely happy with the nursery — the manager and the staff are wonderful. They are very flexible and always try to meet our needs. My daughter is always happy when I go to pick her up. I strongly recommend this nursery.

Samantha Smith

a year ago

Not sure why anyone would ever send their kids here, a lot of the staff smoke and when I went to look around kids were literally left on their own, I was shocked, there was a staff member in the garden rocking a child with her hoodie covering her entire face is was actually quite scary, I was like get me out of here, I would never send my kids here even if you paid me, if the nursery are reading this and I hope they do, you need to do better! Please do not smoke around children!!!!