Partou Roundhay Day Nursery & Pre-School

Erin Clarkson

2 months ago

My little boy started at Partou Roundhay just after his first birthday and has been there for around a year now. So far he has transitioned across 3 rooms and each of his key workers have played a big role in my son’s life. We often talk about them at home or just before nursery and he will smile excited to see them. Not only have the team supported him but, they have supported me on my concerns and worries for his health and general development, I never feel rushed between hand overs both morning and night and they post amazing pictures throughout the day too. He currently receives 30hours funded from the government, which was hard to get my head around at first, however the management team are always willing to answer any query’s around funding and general invoice bills. They offer extra curricular activities for example, ‘baby ballet’ and ‘bilingual sing’ and he really enjoyed both of these. Overall, I would highly recommend this nursery to any parent looking for a safe, caring, and supportive environment for their child. The setting is warm, welcoming, and well organised, with a variety of engaging activities that support children’s learning and development.

Molly Jones

2 months ago

My son started at this nursery at the beginning of February & is already settled in and thats all down to the amazing staff between the baby & toddler rooms. I was so nervous for him to start nursery only been 10 months old but the staff always kept me updated through the app, observations & feedback etc. I've had no concerns and feel they know my son really well which puts my mind at ease. Big shout out to Roundhay!

Sophie Marshall

3 months ago

*** Be VERY CAUTIOUS before choosing this nursery!! My daughter's nursery place was cancelled with one month's notice despite being confirmed for over a year. *** We started looking for nursery places for our daughter in January 2025 for her to start in March 2026. We did this before she was born because we are aware how difficult it can be to find a nursery place in our local area. After viewing many nurseries, we chose Roundhay Day nursery and paid the deposit in early Feb 2025 to secure her place. On 3rd Feb 2026 my partner received an email from Partou with a form for us to fill in for a refund of our deposit. We replied to the email asking what the reason for the refund was, but received no response. I also called the nursery immediately, as I was worried this meant they were cancelling my daughter's place, and they advised they couldn't help me and I needed to contact the family care team. When I asked for the telephone number for this service, they gave me with a number that did not exist. Later in the day I received a voice message from the family care team asking me to call them on a different number to the one previously provided. My partner and I collectively rang this number over 40 times between us over 3 days and never got through to a person. Our emails, voicemails and web form messages were also ignored. We contacted the nursery directly again for help and they said they would forward an email to the family care team for us. Eventually, after 3 days of trying to contact them, my partner rang them repeatedly and we FINALLY got a call back asking why we had tried to call them. It was only when we provided our names that they then informed us they would no longer be offering our daughter a place at the nursery. When I asked if she could be offered a place at other Partou nurseries in the area, I was advised I would get a call back regarding this, but no call ever came. The lady I spoke to on the phone was also incredibly unhelpful and just seemed to be reading from a script, and didn't even offer an apology that my daughter now has no childcare provision for when I had planned to return to work next month. The reason cited was that they had taken on more children than there were staff so the ratios would be off and implied I was crazy to expect they have the correct amount of staff because "it is well known there are staffing issues in early years." As a result, we are now scrambling as to what to do next. I am not sure if I will be able to return to work next month as planned, as unfortunately we don't have many family members or friends nearby who are able to support us with childcare to bridge the gap. This has had devastating consequences for our family - and not just financially. I was mainly astounded at the poor levels of communication from Partou, who made little to no effort to contact us about this issue. Had we not tried to call them so many times, I still would not know that my daughter doesn't have a nursery place. I am absolutely disgusted, and have been advised by other parents to report them to Ofsted and the local council - something that I plan to do. If you are able to get your child a place at any other nursery, I would recommend you do so.

H M

a year ago

My son started at Partou Roundhay in February and I cannot recommend the nursery enough. All the staff have turned what is one of the most daunting milestones as a parent; handing over the care of your precious baby to people you barely know; into one of pure joy. My son absolutely loves going to nursery & has so much fun with a wide variety of activities and learning experiences whilst he's there. He has developed an incredible amount in such a short space of time and I feel reassured that he is cared for really well while there. The staff in his room are all wonderful; he smiles & reaches out for a cuddle as soon as he sees Erin, Saima and Sobia. Erin is his truly incredible key worker and I feel so at ease when she's on shift, almost like a second mum figure to him. Thank you so much to all the staff at Partou for looking after my boy so well and helping him develop and thrive in the nursery environment.

Jennifer P

a year ago

Our son has just left this nursery after two and a half years; he has attended in Little and Big Learners. Both teams have been great, giving him excellent care and teaching opportunities. Big, spacious rooms, excellent facilities and a team with lots of ideas for activities and learning extensions. Becca, Sarah and Sammy in the management team are great, nothing is too much trouble. Cath the chef creates lovely meals for the children and staff and has managed our son's dietary requirements brilliantly (and has ensured he has an alternative if he refused the menu so he didn't go hungry). Would highly recommend and a huge thanks to Roundhay for loving our boy, we will miss you all!