Fennies Christchurch Road

Charlotte T

6 months ago

My son has been going here now for nearly a year, he loves going there and the excitement in his face when I drop him off is wholesome 🥰 Leah and all the staff in discoverers are fantastic, sending me picture updates throughout the week of my son and giving me a detailed breakdown of his day when I collect him. Managers Bonnie & Jade has been really helpful with any questions or queries I’ve had and answered them straight away.

S H

9 months ago

This nursery is an absolute disgrace. My child has been attending for the past 10 months, and it has been nothing but chaos from the start. The staff are rude, uninterested, and downright careless. When I collect my child, they barely acknowledge me — too busy gossiping with each other to give even the most basic information about my child’s day. It is painfully obvious they do not care about the children in their care. The neglect is shocking. My child came home covered in bite marks, and not a single member of staff could explain how it happened. Apparently no one saw a thing — which only proves they aren’t supervising the children properly. This is unacceptable and dangerous. The constant staff turnover is another huge red flag. There are different faces in the rooms almost every day, and not once has anyone bothered to introduce themselves. It feels like staff are walking in and out with no stability or accountability. To top it off, I once witnessed a staff member crying at the door as I was leaving — hardly reassuring for parents who are trusting this place with their children. This nursery is chaotic, unprofessional, and unsafe. They fail on every level, and I would not recommend it to anyone. In fact, I wouldn’t even trust them to look after a pet, let alone a child. Avoid this place at all costs.

Tyler Nash

11 months ago

Send my daughter here and this is her second nursery. Very very happy with all the team here. My daughter’s key worker is amazing and genuinely makes us feel our daughter is properly cared for. We stayed for a little bit one afternoon for a Father’s Day stay and play and you could see the bond that they had made. It was heartwarming to see. If we had another baby we wouldn’t hesitate to send them here. Thank you to all the staff for all the amazing work you do!

D N

11 months ago

Having had my child in 3 different nursery, I have a fairly good idea of what good looks like. This nursery is utter chaos. On induction day, the nursery manager didn't even know we were coming despite several email communications. The lady doing the inductions barely spoke to my little one for the 3 days. So much for trying to welcome a child to a new setting. There is no structure. Kids just spend time outside from early morning. There is no personal attention, and ratios are out of control. In the space of two weeks, we had missing bottles, hats, and bags. Highly recommend looking elsewhere. These people do not care about the children and are severely understaffed or over subscribed. There are one or two good staff members, but this overshadowed by poor management.

Rac Reed

11 months ago

I am writing this review out of deep concern and frustration with the way Fennies Purley nursery is being managed. From what I have observed, the management—particularly the manager and deputy manager—spend most of their time in the office, completely disconnected from what’s happening in the rooms. There is a noticeable lack of structure and oversight, and the result is utter chaos. In the preschool room, there are approximately 20 children being taken outside for the majority of the day. The key workers sit in the shade while the children are left to wander and entertain themselves with no real engagement or supervision. There are no structured or educational activities happening—just aimless outdoor time, regardless of the weather. Most of the children don’t even have hats on in the sun, which is extremely concerning from a safety and wellbeing standpoint. To make matters worse, children’s personal belongings are often misplaced or scattered around with no apparent system for tracking them. Items go missing, and there seems to be no accountability or organisation in place to prevent it. Perhaps most disheartening is the superficial approach to education. Activities are occasionally set up, but it is blatantly obvious that these are only done for the sake of uploading pictures to the family app. In reality, there is little to no meaningful learning or development being fostered here. It’s all for show. Fennies Purley does not live up to the standards one would expect from a professional childcare setting. I would strongly recommend parents look elsewhere if they are seeking a nursery where their children will be cared for, properly supervised, and genuinely supported in their learning and development. Sadly, this place feels more like a daycare in disarray than an early years educational setting. It’s a farce—and a joke.