Kumon East Dulwich Study Centre

Anna

2 months ago

Complaint about Kumon East Dulwich In response to your neglectful and dishonest reply, I have all the evidence in my emails and invoices. You are lying because you and your manager were wrong regarding how you handled my formal complaint against you (personally ). It appears you prioritise collecting fees over addressing parents’ concerns; when a parent raises an issue, you deny what occurred. This is a very poor and disappointing response. I have left a review on Trustpilot as well. I did direct my complaint to communications@kumon however there has been no respond yet after a month. Kumon is a fraud and they have very poor communication skills if it is about an unhappy costumer. I have reported the incident to the Department for Education and raise my case to Ofsted as well. Summary of concerns • Safeguarding failure: My child was allowed to leave the building alone and unsupervised, which caused me serious alarm and demonstrates inadequate safeguarding procedures. Fortunately, I was waiting outside and was able to intervene. On previous occasions a teacher or volunteer had escorted my child to me, so this lapse was both unexpected and unacceptable. As a result, I cancelled our agreement with the centre immediately. • Unprofessional conduct: Ms Constance displayed repeated dismissive and inconsistent behaviour, including raising her voice during sessions and adopting a noticeably different tone when I raised concerns about fees. These interactions caused distress for my daughter and undermined my confidence in the centre’s professionalism. Additionally, her manager failed to respond to my emails after I explained I was unavailable for phone calls, which compounded the lack of clear, respectful communication. • Poor educational practice: Despite my child’s demonstrated progress at school, Ms Constance continued to assign only basic single-digit addition tasks, which I consider unproductive and not aligned with the learning plan discussed at the assessment. My child reported that Ms Constance raised her voice during sessions when my child used its fingers or lost focus. This caused anxiety and reluctance to attend. • Financial opacity and potential unfair treatment: I was charged a £45 registration fee that appears to have been avoidable had I been informed of a promotional free-registration window. I was not told about this option at registration and received no satisfactory explanation despite multiple emails and an in-person query. I was offered a reduced invoice for a half-month start showing 16th September as the start date. I later learned that starting on 16th September would have exempted me from the £45 registration fee due to a promotion; instead I was encouraged to start on 15 September, which incurred the fee. • Discriminatory or inconsistent treatment: My child was not provided with the standard Kumon pencil case and was given an envelope instead, while other children who registered after my child received full equipment and, in at least one case, were not charged the registration fee. Impact • Emotional harm: My child experienced anxiety and distress as a direct result of staff behaviour during sessions. • Loss of trust: The combination of poor communication, inconsistent treatment, unanswered emails, and the safeguarding incident has led me to lose confidence in the centre’s management and safeguarding. • Financial harm: I was charged a £45 registration fee that appears to have been avoidable had I been informed of the promotional window. I also lost the November payment, and after the safeguarding issue I stopped taking my child there. .

Lois

3 months ago

I trust my kids with Ms to be able to teach my kids Maths and English. I found it hard to teach my children and so finding kumon was the best investment i have chosen. Im stress free and my kids get the best guidance they need to learn from kumon.

lisa2le2006

2 years ago

Wonderful establishment, my son has been attending since Dec ‘22 and has made amazing progress with his Maths and English which in turn has helped his speech and confidence! Miss Constance has been a massive blessing to us!

Itunu Situ

3 years ago

Fantastic job Constance is doing. My boy started from reception now going to Y3 with a very great knowledge way ahead of his class curriculum. Exceeded expectations in his English report. Thanks to the team for a job very well done 👏🏾

E O

7 years ago

I was a student in the Peckham Rye Kumon Centre from the ages 5-15, and I for one have seen the difference studying there has made. I am ahead of my class due to the extra support given to me in Kumon and I have seen my confidence grow academically. A year on and I still and progressing due to the boost that kumon gave me. Kumon has given me a great head start to my further educational studies. I would highly recommend this centre!