Nurtured @ Shiregreen

Dajae Levy

2 years ago

I would NOT recommend this nursery - very unprofessional, poor communication & cannot be trusted with children. My daughter joined in September her first time starting at nursery as she just turned 2 years old. She was having trouble settling in so numerous times they would call me and ask to collect my daughter early, however this became an issue as I needed to go back to work I couldn’t keep collecting her every time she’s upset as this wasn’t practical. I tried to resolve this problem by speaking with teachers in my daughters class (Melissa) and even the nursery Manager (Clare) but I feel like no plan was made and my concerns were ignored. There was even an occasion my daughter came home with cuts and bruises on her face and arms which they did not acknowledge or mention on pick up I had to contact them about this concern and they couldn’t explain exactly what had happened just vague responses that she could’ve sustained these marks from playing outside or possibly when she was very upset she threw herself on the floor which I thought was quite extreme as she has never physically hurt herself when upset before. After expressing all my concerns in a meeting with the manager and giving them another chance they failed to support my child again and continued calling me to collect her and when I asked if they had followed the plan we discussed in the meeting they responded with the opposite of what we spoke about which shows to me they do not care about a child’s needs if it does not suit their criteria. I was in the process of finding a new nursery for my daughter but it is extremely difficult to find places this time of year so I had to continue with them for the meantime but yesterday we showed up on time as usual, my daughter dressed in her Halloween outfit very excited (it is her favorite holiday) to be turned away by the manager and told my child was removed from their database on 18th October because they assumed she would not be returning even though she attended on 20th October (which they apparently had no knowledge of further shows their poor communication) with no issues they proceeded without contacting to remove my child’s place and letting us show up to be humiliated, further upset to my child and leaving me in a very stressful situation with no childcare around the most expensive time of year. They are a disgrace to leave a vulnerable single mother just trying to do the best for her child like this I wouldn’t trust them around my daughter again.

R Mousa

a year ago

I could not recommend this nursery enough. The 'Poppys' staff for children under 2 are absolutely brilliant. They are very caring and have provided tailored care to my son who took a little while to get settled into nursery. The staff took all my suggestions on board and were supportive in all aspects of my sons development, specifically weaning and soothing methods. The staff even offered solutions to help my son transition to cows milks. As if they don't do enough already, they somehow find the time to upload photos of my son frequently which is lovely to see! My son always looks well looked after and is super happy to be in nursery now. Sometimes 'the village' is a good nursery.

Alicia Green

2 years ago

My child was at upsadaisy from before he turned 1 until pre school. I cannot express how fantastic all staff in each of the three rooms were with my child, they clearly knew him very well and designed activities based on his specific interests in order to progress his development. It is really nice to find a nursery that provides a variety of hot home cooked food twice a day. All staff are kind and caring, any concerns were quickly resolved with the child’s best interests in mind whilst listening to parent point of view. I would not hesitate to recommend this nursery to family and friends.

Fozia Nawaz

a year ago

My daughter started Upsadaisy in February, she initially found it difficult to settle, however, 4 months down the line she is absolutely thriving and thoroughly happy in Poppys class! I can’t thank the nursery enough especially Evie and the staff in Poppys room who have all been fundamental in creating a positive atmosphere for my daughter. Thank you - we are excited to see how much more you’re able to offer her as she progresses through her developmental years.

cr55clr

3 years ago

Our daughter has been attending the nursery full time since January 2022 and absolutely loves it! The care and attention the practitioners give is always of a high standard, she always comes home happy, well fed and well cared for. The nursery pay close attention to the Early Years Foundation Stage standards, providing regular updates on all elements through pictures, anecdotes and at handover times. They maintain a high ratio of adults to children, so you know your little one is going to be safe, have fun and get the attention they need to develop well.