The Oaks Centre

C. Black

7 months ago

I am writing this review to share my extremely negative experience at this nursery, particularly concerning the staff's lack of understanding and compassion for children with invisible disabilities. While the space may appear beautiful on the surface, the reality is a complete failure to support both children and their parents. My son, who has special needs, struggled significantly with the transition. Instead of providing the necessary support, a specific staff member, "Jane," was manipulative and dismissive. Not only did she fail to document my son's struggles and actively gaslight me, but when I tried to raise a formal complaint, she told me that there was no one to complain to apart from her. This made it impossible to access the support he desperately needed. This behavior prolonged his suffering and was incredibly detrimental to our family. The staff's attitude and actions show a profound lack of empathy and understanding of the challenges parents of special needs children face. After four months of my son's ongoing distress and my constant pleas for help, I was ultimately told to leave and take him out of the nursery. This was a devastating outcome, and it highlights the establishment's complete lack of willingness to accommodate and support children who don't fit into their narrow idea of "normal." Beyond the lack of care, the facility itself is unsanitary. The surfaces are not properly cleaned, the sink is visibly rotten, and the overall cleanliness is poor. To make matters worse, they allow children with contagious illnesses like conjunctivitis to attend, putting other children at risk. This nursery is not a safe or supportive environment. The staff are, at best, mediocre and untrained. They lack compassion and are more focused on avoiding responsibility than providing the care and support that children deserve. As a parent, I would strongly advise anyone with a child who may need extra support to look elsewhere. As Jane controls all the staff with microaggression and hostility.

Alina Simion

a year ago

Probably the best nursery in the borough. The teachers and management are very involved and dedicated. They have extra activities. They go to the forest, to the farm, to home care and lots more. I can't recomand this nursery enough. My little one was here for two and a half years.