Chestnut@Arden House

Amina Hassan

11 months ago

I’m very disappointed with the level of care at this nursery. Despite providing my son's own clothes, the staff failed to use them. He was sent home without a vest, hat and scarf — even though these were clearly available in his bag. As a parent, it’s extremely concerning to see your child coming out in light clothing when the temperature is near freezing. It shows a lack of attention and basic consideration for the child's comfort and well-being. I trusted this nursery to provide proper care, but unfortunately, that trust was broken. I hope the management takes this feedback seriously and reviews their procedures around clothing and child readiness at pick-up time — especially during colder months. Until then, I would not recommend this nursery to other parents.

Tanveer Ahmed

2 years ago

good nursery for the toddlers opposite barking park. nice and welcoming staff. they take care of the kids during school time and brief parents about kids activity when they finish.

sana khan

a year ago

It’s been nearly a year my child attends this nursery but every time he goes he comes home sick, I understand they say he needs to build immunity etc but for the entire time he has been attending his always been infected which new illnesses. one week he attends then his sick for the next week. This is not normal sending him to this nursery was a big mistake my child’s health has declined massively and this is due to the poor hygiene. I have seen kids nose runny and they touch other kids cups and drink from it. Cross contamination is what’s spreading the germs and viruses from one child to another. I have raised my concerns with the staff at Arden house but they said if a child has runny nose we can not tell them to stay at home with common cold and flu symptoms if we do then the nursery will be empty. I understand it’s a business and they need kids to run the place. But many other viruses and diseases have similar symptoms such as mouth, hand and foot diseases has runny nose symptoms are a like to prevent other kids getting the virus the nursery should put strict rules so that parents do not bring in their child when they know a apparent it’s not a common cold and not put other peoples kids at risk of getting infected. When my child is at home his fine his eating well. But the day I take him back to nursery by the end of the week he comes home unwell with a new germ. This has nothing to do with building immunity this is all due to lack of hygiene. If a child has runny nose I have seen it myself they touch and take other kids stuff even dummy but I don’t see anyone cleaning it. So I have come to a point where I have to stop sending my child as I do know he will only get worse and worse, he has lost so much weight and gone thin. He was healthy child and never unwell like this before. . I do not think it’s worth sending your child to a place like this which can compromise with their well being. Nursery management should do better than this as it’s really not fair on other kids to get sick all the time due other parents carelessness of sending their child to nursery knowing their germs can spread and infect another poor kid. So selfish of them . Thus, it’s best the nursery puts strict rules in place .

shira brown

2 years ago

My 21 month old daughter attended CHESTNUT NURSERY AT ARDEN HOUSE(opposite barking park).I recently had to pull her out of this nursery due to an incident of abuse that I witnessed: As I arrived to collect my daughter from the nursery, I quickly peeked through the glass door and saw my daughter’s key worker roughly wiping her face with a paper towel, I thought this in itself was strange behaviour so I continued to observe. The key worker then flung her onto the sofa and threw a heavy blanket over her entire body and face causing her to become distressed and start screaming and crying! He ignored her cries, walked away (approximately 6 feet) from her leaving her still covered and unattended to. Once I saw that he had no intention of returning to remove the blanket and console my daughter I started banging on the door, he looked shocked to see me and quickly walked over to my daughter to remove the blanket, he tried explaining his actions away as playing ‘peek a boo’ - from what I could see, at no point could this be mistaken for a ‘fun game of peek a boo’. Aside from my daughter being distressed and traumatised which is bad enough, another concern is the manner in which the nursery handled my complaint. Despite my child being exposed to serious harm which could have led to very unfortunate outcomes including fatality and the practitioner failing to fulfil his duty of care. They concluded that it was bad practice and would put him on training! I contacted the local authority LADO and the police. It was decided by these professionals that the nursery would carry out the investigation. Sadly, this investigation was bias and allowed the nursery to cover up their wrongdoings. I should note that in 2022, I witnessed the same key worker cause injury to another child. I raised this as a concern but ultimately it appears to have been brushed under the carpet too. They have allowed this worker to return to the nursery! Thus putting the safety of other children at risk. The nursery does t have cameras and I was too traumatized at the time that I failed to record the incident. I was told not to discuss this incident by the nursery, because of this, I feel the need to speak up and ensure other parents have a clear view of where they are sending their children. Also to ensure that parents are vigilant as it is clear that some practitioners act inappropriately in the absence of parents and distracted staff.

Aysha Khanom

3 years ago

Arden house Chestnut nursery have very friendly staff i have a 1yr old daughter in the baby room and staff have been very accomodation in helping her settle in, has a friendly and welcoming environment aswell.